IPod 160 GB in disc mode with Apple logo and nothing else happening. Tried to restore but got message that unknown error required me to download latest 8.2 version of software. Did that, but it still won't restore. Why?
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Make sure you got the latest itunes version and latest ipod classic version. Also you need to be on the original computer you used to sync with the ipod. Open up itunes and connect the ipod. Your ipod should show up on the computer. Just click on the restore itunes back to factory default button and you should be g to g.
Power off the device (Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPod touch to turn off.
Press and hold the Home button while reconnecting the USB cable to iPod. When you reconnect the USB to iPod, the device should then power on.
Continue holding the Home button while iPod starts up. While starting up, you will see the Apple logo.
When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message:
Restore and it'll download ~240mb firmware and you're done
Try forcing the iPod into disc mode to restore.
Putting ipod into disc mode
http://support.apple.com/kb/HT1363
Toggle the Hold switch on and off.
(Set it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect"
If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center.
If you are still unable to put your iPod with a Click Wheel into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.
If this does not make the iPod connect to your computer, I would suggest checking out www.rapidrepair.com for further ideas and options to your issue.
Silly question, have you tried the ipod on someone else's computer to ensure that it is for sure the ipod?
It does sound to me like your hard drive in the ipod has crashed. I would still try it though. I would even try putting it into disc mode while it is connected to power to see if that will work. If it does go into disc mode, restore it as before and let it charge over night or for about six to eight hours. Then after that if it still does not work while not connected to power you simply need a new battery. If not its the hard drive. Below i've posted a step by step on putting an ipod into disc mode just in case you need it. :)
Putting ipod into disc mode
http://support.apple.com/kb/HT1363
Putting iPods with a Click Wheel into disk mode
Before placing the iPod into disk mode, you should verify that it is charged.
Toggle the Hold switch on and off.
(Set it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center.
I do hope that this is helpful to you and that your issue is resolved easily. :)
Symptoms
When restoring or updating an iPod in iTunes 7 or later, I'm guessing you got a message saying an unknown error occurred 1469
ResolutionIf you are experiencing these errors, begin by updating to the latest version of iTunes. When you have the current version of iTunes, try the following:
Remove any third-party USB devices you have connected to your computer (it is not necessary to remove your keyboard or mouse).
Restart your computer without the iPod connected. While it is restarting, you will need to force your ipod into disc mode.
Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Now, with the ipod in disc mode attempt to restore.
If that does not resolve your issue, try connecting your iPod to a different USB port and then attempt to restore.
If after all these steps you still have not been able to successfully restore your ipod, I would recommend going to:
http://support.apple.com/kb/TS1539
Follow the steps posted by apple in the solution number one box. I had this issue once and was able to resolve it with that article. If for some reason this does not resolveyour issue please do let me know.
If you have not found a resolution to your issue as of yet, I would recommend attempting to force the iPod into disc mode and restore using iTunes. Below I have posted a step by step on both steps. If this does not resolve your issue please do let me know. :)
Putting ipod into disc mode
http://support.apple.com/kb/HT1363
Toggle the Hold switch on and off.
(Set it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod. The screen on the iPod should change and say "Do not disconnect"
If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center.
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How to restore iPod
(ARTICLE NUMBER HT1339)
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.
Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software.
The 4 possible restore options are:
Restore Option
1: Restore - Restores with same iPod Software version already on iPod.
Restore Option
2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
Restore Option
3: Use Newest Version - Restores with the latest iPod Software available.
Restore Option
4: Restore and Update - Restores with the latest iPod Software available.
If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.
A progress bar will appear on the computer screen indicating that the first stage of the restore process has started.
When this stage is completed,
iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display.
It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.
Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to
name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.
I found a way to solve this, you have to google for a program called ipod reset utility or, you can search here:
http://support.apple.com/kb/HT1238
Either way, install, follow the instrucions and you can probably save your ipod (note; I saved my ipod on a mac. Haven't tested transfering songs from my PC an this moment)
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