Question about Toshiba HD-A20

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I'm having and issue with my brand new HD DVD player (TOSHIBA HD-A2KU)
I've watched a number of HD and SD DVD movies and all of a sudden -without changing anything- it won't play any DVD's and I get an on-screen message that says "This disc is not DVD format. Cannot play the disc." I've put in discs we've already watched as well as brand new discs - same message. I also tried a music CD and that worked just fine. I can't find any support for this issue anywhere. Can you please help? Thanks.

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  • paul f Nov 23, 2007

    I have issue with my new toshiba hddvd a35 player. The error message reads, "This disc is not dvd format, canot play disc".

  • mrjazz Dec 13, 2007

    i have the same problem just started out of the blue not playing hd dvd's with
    the same error message.

    That stupid thing still plays regular dvd's
    a hd dvd player that wont play hd dvd's interesting
    Called toshiba they suggested firmware updates....done
    still the same problem

  • Ripped 47 Feb 23, 2008

    My HD2 Player will only play my regular dvd's. When I try to play HD, I get the message This disc is not DVD format. Cannot play this disc. I notified Toshiba and they mailed me the update disc. After updating, I still have the same problem. I have been eagerly waiting for my 5 free HD rebate for some time now, but, if and when I do get them, I won't be able to play them anyway.

  • cal1983 Nov 13, 2008

    Unbelievable. A year goes by and now i'm having this stupid problem! I feel like when I finally get in touch with Toshiba, they're gonna throw me to the wolves.

  • Anonymous Mar 31, 2014

    player says to check dvd
    dvd is brand new



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I have a problem like this but mine will play regular dvd's
and just stop playing hd dvd's . exact same message


Posted on Dec 13, 2007

  • mrjazz Dec 13, 2007

    I did not mean to put my first post in solutions
    I do not have one

    sorry for the post in solutions



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