Question about HP Officejet J5780 All-In-One Printer

1 Answer

My fax isn't working, it rings but won't connect.

I replaced the phone cord to my HP Officejet J5780 All-in-One printer/scanner/coppier/fax after the dog chewed the cord, but it is still not faxing. I re-booted the printer and computer, but it didn't help. What else should I do?

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  • ivyplant Jun 22, 2009

    I agree, that's why I don't know what else to do. I did as you suggested and plugged the cord into a phone and got a good dialtone. (Excellent idea, that) Then plugged it back into the fax/printer/etc, and tried to send a fax. Got a 'no answer' error. Another excellent suggestion?

  • ivyplant Jun 22, 2009

    It works! Thank you for giving your time to us who cannot afford outrageous tech support fees. You are most appreciated.

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  • 90 Answers

Plug in a regular phone and make sure you are getting a dial tone. If you still are getting a dial tone it should work fine. Replacing a phone cord should not change anything as long as you lugged it into the same plugs and it worked before setup like that. Hope this helps

Posted on Jun 22, 2009

  • Troy Anderson Jun 22, 2009

    try to send to another fax number to make sure it isn't them. also if you can have someone send you a fax and see if you can recieve.

  • Troy Anderson Jun 22, 2009

    /me takes a bow. glad I could help. Can you change the rating to fixed please :)

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