Question about Plantronics S11 Headset

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I can hear callers with the Savi W740-M headset but they can't hear me?

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Posted on Jan 02, 2017

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HDI Headsets
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SOURCE: I have tried all configurations


You need to remember a couple of things when using amplifiers and headsets. Normally they will not work if you connect them to a phone with cordless accessories. Also, you need to make sure that you're connecting the amplifier to the HANDSET jack on the phone (this requires removing the handset off of the phone to access an open line). Give that a try and you should be fine. If not, contact your retailer or Plantronics at 800-544-4660 x5538 for warranty service.

Good luck from Headsets Direct!

Posted on Sep 01, 2011

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HDI Headsets
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SOURCE: I have a Plantronics C610

Here are a couple of things you can try. I included the link for the user guide below.

Callers cannot hear me.
• Headset is muted. Press the mute button on headset to unmute the microphone.
• Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.
• The USB adapter is not set as the default Voice device. Use the Voice settings in Windows under Sounds and Voice Devices to select "Plantronics C610/C620" as the voice device.

Here is a link to the Plantronics C610 User's Guide.

Good luck from Headsets Direct!

Posted on Sep 06, 2011

HDI Headsets
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SOURCE: i can hear callers through my s11 plantronics headset but after using and trying all configuration no.'s they can't hear me at all

Make sure the Plantronics S11 headset is plugged into your handset jack on your phone, not the headset jack, this will make a difference on most phones. After plugging the S11 into the handset jack on your phone, you will need to pick up your handset receiver and sit it off to the side of the phone to place a call or to receive a call, after you are finished with your call sit the handset receiver back in the cradle on your phone.

Good luck from Headsets Direct!

Posted on Nov 10, 2011

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1 Answer

I want to buy a wireless headset please suggest me a good one ?


The Savi W745 is a headset based upon Digital Signal Processing Technology launched by Plantronics. Plantronics Savi W745 has an excellent NC (Noise Cancelling) microphone having up to 3 different styles. This headset has a talk-time period of up to 7 hours and can optimized for Avaya, Skype etc and a 350' Bluetooth range connectivity.
Plantronics Savi W745

May 23, 2017 | The Computers & Internet

1 Answer

How do I auto answer using Plantronics Headset (Savi W740) on a Mitel 4250 Phone?


Plantronics makes an adjunct device that attaches to the telephone base (Velcro) and can lift the handset when the button on your headset is pressed. Unfortunately that's the only way to directly integrate the Plantronics (or any other brand) headsets with the Mitel 4XXX series phone. This handset lifter is actually bundled with some of the SAVI headsets, depending on the actual model you get. Separately it's about an additional $50 option. I recall the Plantronics part number is HL-10. Hope this helps.

Jun 19, 2014 | Mitel Lands Phones

1 Answer

How do you auto answer using a Savi W740 Handset on a Mitel 4250 Phone without pressing the Multicall Button?


You neet the Plantronics HL-10 Handset Lifter kit. Sold bundled with certain SAVI models and sold separately for approx $50. Contact your Plantronics dealer else get it from Amazon

Jun 19, 2014 | Mitel Lands Phones

1 Answer

I have a Plantronics C610 headset. The caller can hear me, but I can not hear the caller.


Here are a couple of things you can try. I included the link for the user guide below.

Callers cannot hear me.
• Headset is muted. Press the mute button on headset to unmute the microphone.
• Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.
• The USB adapter is not set as the default Voice device. Use the Voice settings in Windows under Sounds and Voice Devices to select "Plantronics C610/C620" as the voice device.

Here is a link to the Plantronics C610 User's Guide.

Good luck from Headsets Direct!

Jun 16, 2011 | Plantronics Blackwire C610 Headset

1 Answer

Savi Office WO100 won't charge. The green light on the base is blinking but my computer says there is 0% percent charge.


There are two possible solutions to this issue:

1. The headset needs to be reset.
2. The headset is defective and should be replaced.

To reset the headset, use a straightened paperclip to push the reset button on the inside of the headset, below the earhook. See the pic:


8_14_2012_7_35_49_pm.jpg

You may need to hold the reset button for a few seconds. Then replace the headset into the cradle. You should see normal behavior again.

If this doesn't work. you will need to replace the headset.

Apr 07, 2011 | Plantronics Savi Office Wireless Cordless...

1 Answer

I can hear the caller but the caller can't hear me


Change the Microphone of your headset through some authorised service personnel.

May 20, 2010 | Motorola Mobility H710 Bluetooth Headset

1 Answer

My headset can hear caller but they cant hear me


Make sure that you paired the device as "Hands Free" and not as "Stereo Headphones" If you have any other issues, let me know.

Jul 14, 2009 | GN Netcom GN-6210 Consumer Headset

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