a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Dont go to Cartridge World :(. This problem is sometimes caused when a cartridge has been re-filled and re-set too many times, The chip corrupts and causes some very weird messages.
Simply try a New Set of Cartridges (Not reconditioned or Refilled). GnL Products in NSW have new compatible cartridges for about $10 each. email@example.com
This is an example of why 2nd class refills are junk. I would try to gently clean the printer out. While a lot of people disagree with this advice, a mixture of 90% alcohol in a tiny pipit works well. Then use some lint free q-tips. Most cartridges have electronic chips on them that report the status of the cartridge. Refilled ink cartridges may have bad or defect chips.
Your print head may be damaged. You might consider replacing it.
Canon suggests pulling the ink wells and also pulling the print head and
then reinstalling the whole assembly. They consider this a reset. It is
also suggested to replace the printhead which the ink cartridges are
housed in. I have done this to remedy bad printing and am considering
this $50 purchase as I am dealing with "wrong cartridge" message also.
Some have said replacing the printhead remedied this code problem. BUT, i
did read one person who said this did NOT work. Right now I am debating
whether I should put $50 dollars more into this machine....although
this printer has been excellent and many agree.
Apr 17, 2010 - As a
follow up I did fix my "Wrong Cartridge" message by replacing the
printhead, I worked and worked at cleaning the old one but finally gave
in and anted up the $50. This fixed it! Long live DIYers!
Try to remove all ink cartridges, then remove the print head, clean the contacts on carriage with piece of cotton and little alcohol then put all back again.If this not help replace the print head.It's part number is QY6-0037-000.
remove all cartridges leaving printhead intact. close cover, turn off turn on, let power up, error message should be gone. open cover, reinstall cartridges if you cleaned your print head like I did you'll probly eventually end up getting a new one anyway, due to the color variations but I can at least print text.
I have the multipass mp700 and have just experienced the same message ..... wrong cartridge. After reading the manual, from the disc, it means that there's something wrong with the print head, most likely needs cleaning, but it won't clean because the printer is sending a malfunction message. I will be trying to clean the head and if that doesn't fix it then I'll buy a new print head. Good luck with the problem.
Hi, remvoe the black ink cartridge , dip the cartridge in luke warm water for 30 secs , clean the cartridge and unplug the power adapter from the printer , wait for a minute and then reconnect it back , put back the cartridge and then look for the error msg , if it stil displays the same error then its an issue with the cartridge and needs to be replaced.. Do lemme know if it helps.. Thanks
Hi , if you are getting the msg color cartridge missing , maku sure that it is compatible with your printer , on the cartridges you will get the part no M4646/J5566 , look for those part no's and if it is giving the error msg on the LCD display of the printer , try using the old cartridge ...try the following steps 1) put the old cartridge in and then unplug the power adapter (Black box ) from the printer.
2) wait for 30 seconds and put back the power adapter and turn on the printer, and look for the msg on the printer display. if it gives the same error msg with the old as well as the new color cartridge then its an issue with the printer , and if it does not gives the error msg with the older one then its an issue with the cartridge and if you have purchase the cartridge from dell online/phone then call them back give the order no of the cartridge that u have purchased and they will replace it.
Take both cartridges out and then you will see a grey lever in the front of the assembly that holds the two cartridges in it. If you lift that lever up it will allow you to remove the print head assembly. Soak that in some hot water, use a straw to help blow out any remaining ink residue in the holes that the ink flows throw and once it is dry again put it back in and see if the error goes away. I'm just running a head cleaning, nozzle cleaning etc. now but I appear to be back in business.