Question about Konica Minolta magicolor 8650DN All-In-One Laser Printer

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How can i fix the problem for error code c-3423

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If after this procedure the code comes back replace the fuser unit continue reset the fuser will catch on fire that will ruin a perfectly good day

1. Turn OFF the power switch.
2. Turn power switch ON while pressing the Menu/Select key.
3. Check that the Trouble Reset screen appears.
4. Press the Menu/Select key.
5. Check to make sure that [Completed. Please turn power OFF and ON.] is displayed
and the it has been reset.
6. After turning off the power switch, turn it on again more than 10 seconds after and check if the machine starts correctly.

Posted on Jan 15, 2016

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Posted on Jan 02, 2017

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You are going to need a service tech.
The C3423 code means you have a problem with the Fusing Unit heating properly. This can be caused by a couple of parts in the fuser that must be diagnosed, replaced then the code must be cleared from memory by using the service mode.
Here is the specific text from the factory C353 service manual:
• After warm-up operation starts, the fusing
pressure roller thermistor does not detect a
temperature as high as a predetermined
one though a predetermined period of time
has elapsed.
• The temperature of the pressure roller
remains lower than a predetermined level
even after the lapse of a predetermined
period of time after a temperature correction.

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