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I have dish network they told me contact yall. A black screen comes up and says protected program by tv-ma. Plz let me know how to fix this my number is 9047389009 my email is ktimmons89@gmail.com

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Kristen timmons,

I wouldn't recommend posting your personal information in public view like that due to its sensitivity and would appreciate your efforts if you could please email me your account number at michael.lemar@dish.com so I can pull your information up and help you with that.

Posted on May 08, 2014

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SOURCE: dish network remote stopped working for on and off and volume

First before trying to repair the remote lets try to just reprogram it. The easiest way to do this is to do a search. 1st Turn the tv on, then on the remote press and hold the tv button until it flashes. Next press the tv power button. Next press the up arrow button slowly until the tv turns off. Then hit the # key. Now if you pressed the up arrow to many times and the tv doesn't respond to the remote just start the process over, except using the up arrow use the down. You may have to push the up arrow button many times before it finds the code. The batteries usually last quite a while since there are 4 of them. If this doesn't work call 1-800-333-dish they will either send out a tech or just mail you a new one. If you have the user guide for the 722 the instructions to do this are on page 82.

Posted on Sep 16, 2009

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1 Answer

I have dish network and when I turned on the TV the screen is black and shows hdmi2. How do I fix it?


Michele,

I would be happy to help with that. It sounds like the receiver may have been switched off the correct input. To change this, push the grey 'TV' button on the remote so it lights up. After that, press the 'Input' button to switch between them until you get programming.

You can also use the TV itself to swap the inputs if the option is available. Let me know if you have any other questions!

Tommy Faust
DISH Social Media Representative

Sep 09, 2013 | DISH Network Televison & Video

1 Answer

The dish cut out today. the satalite took hours to reset now it is on a dish infomerciall channel and our remote is not able to turn channes but still functions with the tv. we have an old box style...


Hey Ryno4606,

It is possible, while rare, for a remote to no longer be programmed to the receiver after a reset. To fix that a simple readdress should fix the problem. I have provided the steps below to assist you with that!

Addressing Remote to Receiver:

1.) Go to System Info screen.
2.) Hold down the SAT button until all mode lights light up.
3.) Enter a number between 1 and 15 using the numeric keypad on the remote.
4.) Press the pound (#) button.
5.) Once the SAT button blinks three times, press record.
6.) Test remote and see if works.

Let me know if you have any other questions!

Tommy Faust
DISH Network

Sep 14, 2011 | DISH Network 322 DTV Receiver

1 Answer

I have a Dish Network Duo DVR 625 and since Thursday it has been shutting down and going to a blue screen then a black screen. I have tired unplugging it and pushing the reset button to no avail. After...


I wanted to help you with this issue you posted, tjjg1972, as it caught my eye! Although we may need to go ahead and ship you out a new receiver, there's a couple of questions I'd like to ask you first. Are you getting an error message on the TV screen? If so, let me know what it is. Also, are you able to view recorded programs? I'll look forward to hearing back from you so we can get this resolved for you!

Aug 22, 2011 | DISH Network DVR-625 DTV Receiver /...

1 Answer

The remote 'guide' and 'cancel' and individual number buttons work. The up and down arrows do not work. The top left 'SAT' button will not come on. The top 'TV' button will not come on either so I...


Hello myname is Mike Houston of DISH Network, I was reading over your post and if you'rehaving a problem with the SAT or TV button coming on there are a couple ofthings you can try. The first thing you will want to do is replace thebatteries and if they still do not come on please let me know and we can takethe next step in fixing it, I will leave you my e-mail and you can contact medirectly. michael.houston@dishnetwork.com

Mar 20, 2011 | DISH Network IR Remote Control

1 Answer

Do i need to program my remote to change channels on the dish network


Hey knapshak, Tommy Faust with DISH Network here. It would need to be programmed to the receiver in order to change programming. You can do that by following the steps below.

1. Access System Information screen from your main TV.
2. Note the number on the bottom of screen next to Remote Address.
3. Hold SAT until all buttons on top light up then release.
4. While SAT is blinking enter a number between 1-15 and press # (Different from number listed)
5. Press record 3 times and the number should change, try the remote and see if you can change channels.

You can also check out this link for more information:
http://www.dishnetwork.com/SupportSection/remote-setup

Tommy Faust
DISH Network

Mar 19, 2011 | DISH Network IR Remote Control

1 Answer

Just got a model 625 SD receiver. Have got older tv's 4 x3 . The picture has a black bar at top and bottom of screen . The format button on the remote does not change this. The CSR at Dish Network said I...


Hello, this is Nick Franta with DISH Network. This could be an issue with the TV. The best way to tell where the issue is coming from is by clicking the guide button on the remote. Verify if the image looks stretched. If it does it's likely an issue with your tv and DISH wouldn't be able to fix that. It could just be the way that specific channel/program is being broadcasted as well. Go through the channels to see if they are all showing the bar at the top and bottom.

Hope this helps! Let us know if you have any further questions.

Jan 13, 2011 | DISH Network DVR-625 DTV Receiver /...

1 Answer

Cant make the remote connect to the TV. Got it set up to the TV. Wont change channels and no guide will come up.


Hi there, Tommy Faust with DISH Network Executive Offices here. It sounds like the remote is not programmed to the receiver. I have included steps below to get that programmed.

1. Go to the System Information screen and check the number under Remote Address.
2. Hold SAT until all buttons on top of the remote light up.
3. Let go and while SAT is blinking enter a number between 1-15 on the number pad and press #
4. Press record 3 times and see if the number changed.

Sep 21, 2010 | DISH Network IR Remote Control

1 Answer

My RCA has a black block come up in the bottom of the screen? We have Dish Network Satellite and have programed the remote from the remote code guide. TV volume and channel changer work, but picture is a...


This has hopefully been resolved for you, but if not, here are some steps to go through. The black box that comes on the screen is usually signaling that closed Captioning is activated on the tv. Closed captioning does not run through the DISH Network receivers, so you can turn that feature off in your tv settings. The fuzzy picture could be a few things. You will want to check that all of your cables on the back of the receiver box and tv are tight as possible, and also make sure that the tv is on the correct channel. If you are in the room with the receiver, the tv will need to be on channel 3 or 4, and sometimes an input; usually video 1 or 2. If you are in a number two room, where there is no receiver, than you want to make sure that the tv is on channel 60 or 73. I hope that this helps!!!!!


Becki Barned
DISH Network Customer Service

Sep 11, 2010 | RCA F36650 36" TV

1 Answer

How do I find History on DVR & retrieve my protected recordings?


In order to find your protected recording in the history on your DVR, you would simply press the button specifically labeled, "DVR" on your DISH Network remote, the DISH On Demand screen will then come on your tv, proceed by selecting "My recordings," on the "My Recordings" screen you will then select the "Sort" option. Once you have selected the sort option it will allow you to specify how you want the recordings sorted- the option you would want to select is, "Protected." I hope this helps you out, let me know if you need any other help! -Kirstie DISH Network

Nov 26, 2009 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

TV image goes black for a second and then the picture comes back on


Your issue really requires greater troubleshooting. I could begin to explain the multitude of possibilties but the list would be lengthy. You will be better served to call dish and ask for a service call. If you have the home protection plan it may cost you 29.99 for the tech to come out. If you do not have the protection plan it could be added at the time you contact dish. Ensure you call 1-800-333-3474 to get accurate information. This is Dish Network's Customer service line and not a third party such as a a retailer. Th e problem could be the LNB,foilage,cabling, connectors, groundblock, etc....
Hope this assists you. Thanks for using Fix Ya and please let me know if I can be of more assistance.
Jim

Dec 30, 2008 | DISH Network 311 DTV Receiver

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