Question about GE JES1344SK 1.3 Cu. Ft. Countertop Stainless Steel Microwave Oven
The light comes on, the turntable turns, there's warm air venting out the side, but it won't so much as melt butter! What can I do?
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: buzz, plastic smell and no heat
Chances are you have a magnetron that's failing. GE had a rash of "underperforming" magnetrons on these units. They replace the magnetron, stirrer and high-voltage diode at no charge for parts as long as a GE-authorized service center does the work. Sometimes the unit gets run too long in a failing state and the waveguide and chassis of the oven get damaged. The bulletin shows you where tyo check. To see if yours is covered, see this bulletin: http://www.microwavedisplay.com/ge_mw_mag_kit_bulletin.pdf Otherwise, you need to contact GE Customer Relations at 1-800-386-1215 as soon as possible and tell them your problem and they will put you in touch with a local authorized servicer.
Posted on Apr 11, 2007
If you look at consumer affairs.com, there are many problems like this with GE microwaves. Not a good track record, experiencing problems with mine as well.
Posted on Apr 15, 2008
You can see and hear a video of how a turntable motor should sound when you rotate it by hand.
If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.
To replace either, you need to unplug power, then remove the bottom cover of the oven.
If yours is a GE, you can usually find helpful exploded view diagrams and order parts by entering your full model number here.
If yours is a GE, there should also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.
We're happy to help you and we'd appreciate your thoughtful rating of our answer.
Posted on Aug 02, 2008
Spacemaker XL 1400 worked for 7 years.Yesterday, no more heat. Also plastic door damaged.
will try Panasonic or something commercial
Posted on Aug 14, 2008
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