Question about Kenmore 2.1 cu. ft. Portable Top Load Washer
Stops at drain point in cycle afe five mintes shows error code.12 10 6 minute lites, flashing water level light.
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Posted on Jan 02, 2017
Take off the bottom panel (unplug unit first!) and unscrew the cap on the drain cylinder, be sure to have plenty of towels to soak up the water! pull out the center piece and check out all the treasures stored inside. Be sure to use a flashlight and lift up the black hose behind it to get any leftovers in the hose. I just did it today and could not believe how much stuff was in there...coins. pens, buttons, lost of wet lint had it clogged. The clothes finally don't smell!
Posted on Apr 19, 2009
SOURCE: Kenmore elite washer problem
you can use a shop wet vac on the drain hose to **** the rest of the water out then you can remove the hoses to check to see if anything is suct in hoses or pump-,mike
Posted on Apr 24, 2009
the F code is a puwer outige. This is how to fix
Select PAUSE/CANCEL twice to cancel the cycle. Select
DRAIN & SPIN if there is excessive water in the washer.
Re-select cycle and press START. If the problem remains, call
This is what an HF code is.
"FH" (Water Inlet Problem--no water or insufficient water
Select PAUSE/CANCEL twice to cancel the cycle. Unplug
washer or disconnect power.
Check the following:
Are water faucets completely turned on?
Are screens at inlet hose connection to washer clogged?
Are water inlet hoses kinked?
Are water inlet hoses frozen?
Plug in washer or reconnect power. Re-select cycle and press
START. If the problem remains, call for service.
Posted on Dec 17, 2008
Depending on how fritzed your drain pump is this may or may not work. I've been using HE detergent because it is supposed to cause fewer suds. However, apparently is causing more suds than needed. I need to use only a couple tablespoons? If your clothes are not dirty enough for the soap to grab onto then extra suds are the result. The repair guy said we had an excessive amount of suds in the system and this affects the sensor and causes the drain pump to run and run and run until it shuts off from overheating. This is why we get the F2 and/or suds error code. He said once a month run the machine on the hottest water cycle with a cup of bleach (no clothes). This will clear out any suds build-up and is cheaper than Afresh which works, too, (but smells cleaner than bleach). After sitting for a day our pump started working again (yay!) It also stopped making the horrible loud sound. So glad I do not have to replace the pump!! yet...(knock on wood!).
Posted on May 13, 2009
After getting the F1 error on my model 110.27086601 and looking at other posts here & elsewhere, I made one call to the "Product Resolution Center" at 800-847-9083 on 4/9/10. They answered quickly, looked up the model & serial number I gave them (begins with CT18) and confirmed that the unit is covered under the "upgrade plan" (as opposed to calling it a recall). They are sending the part directly to me today and they scheduled a Sears tech to come install it in 10 days (or less if the part arrives sooner). The part, shipping and service call are free. The whole call took less than 5 minutes and was no more difficult than ordering a pizza. The agent was polite, professional and a pleasure to deal with.
I'm pleased that 2 years after the warranty expired they are providing this repair free of charge and without any hassle.
To those who have had problems when calling or who will be calling, may I offer this tidbit for dealing with any customer service contact? Be polite and businesslike. The agent on the other end doesn't need to hear about "how disappointed you are, blah, blah" or that you've "been a loyal customer for 84 years" and you've "never had a problem like this" or any other editorial commentary - just be friendly, and say something like " Hi, I have an Oasis washer with the F1 problem and I understand that there's a recall covering this." That's exactly what I said and the agent efficiently handled everything from there.
Remember, the agent gets measured on the number of calls they complete so they just want to take care of you as quickly as possible. Help them by just simply stating the problem and just answering their questions with just the information requested. They are not there to listen to people whine - they've heard everything you have to say a thousand times and they will appreciate your brevity and no nonsense demeanor. Make it easy for them and they'll make it easy for you. Do your venting here if you must.
Posted on Apr 09, 2010
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