Question about Office Depot Ativa CX12W Shredder

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"How do you empty the shredded paper"

Is there a release button somewhere? Thank you.

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  • Rita
    Rita May 08, 2014

    Hi, I am unable to shred new items because the shredder is full. How do you empty it? I don't want to force it. Can you please help or is there an 800 number I can call? I have the CX12W model. Thank you very much.

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Hi Rita, usually the collection try is not any sort of tricky step, so you may have to do as you have mentioned, and force it alittle. Use only your muscle power and hands. If you introduce other tools, bad things may happen.


Good Luck

Posted on May 08, 2014

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Ativa -Product Support Team
If you are experiencing hardware-related issues and the information available in Frequently Asked Questions or User Manuals did not address your question, please call the Product Support Team with your questions.
Phone number: 1877-777-HELP (4357)
Hours of operation:

Monday through Friday
8AM to 8PM Eastern Standard Time
Closed on New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas Day.
By Mail
6600 North Military Trail
Boca Raton, FL 33496

Posted on May 09, 2014

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