Question about Panasonic KXDT343 Phone

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How do i add hold music to this phone model ?

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What is the phone system Model?. KX-TE/M824, KX-TDA, KX-TDE, KX-NCP.

There is a Music On Hold (MOH) port

Posted on May 07, 2014

Testimonial: "....Panasonic KX-DT343"

  • omonat May 25, 2014

    KX-DT343 is just a phone. You have a phone system to which all your phones connect. It's like the phone switch in comparison to computer network

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How can i turn on music on hold Panasonic kx-t7731. i dont have anything on now


Music on hold is connected to the phone system controller. The audio from the source (usually a MOH radio) is connected to the MOH port on the controller.

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Check that the time and date settings on your phone are correct. Soft reset the phone by holding and pressing Volume Down + Power for 10 seconds. Check if you still get same error.

What type of music are you trying to play? WMA, MP3s? Downloaded with Music Pass or Purchased music?

If issue remains, try removing Skype and any secondary accounts you have on phone. Then re-add Skype and your other email accounts

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There used to be music when we placed a line on hold but now there is nothing but a loud static...sounds like you're in a steel mill or machine shop. How do I add a musical selection or message to our...


There should be a radio or a music on hold player in the telephone closet nearby the telephone system. It might need to be tuned in or restarted (if its a music on hold player).

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Beeping sound when the phone is on hold


No. You may be able to add an on hold music system to over ride the beep.

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Music/ message played when on hold plays continuously


To turn off background music, press feature #86.

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The music is external to the phone system. In the back room or a closet somewhere, there's a dark blue and black cabinet that has a port that's marked MOH. It will go to some kind of box or computer that supplies the music. It may have a model or phone number on it. You change the music by buying or recording new MP3 files to play.

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Here's a link that will get you the manual, wiring diagram and specific help on these phones.
http://www.htcnetworks.co.uk/Panasonic%20KXT%20206,%20308,%20616,%201232,%207000.htm
Hope this helps.

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Check whether you have the required music player to run the song you have downloaded . If not get a player which can run it.

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Need to activate Music on hold mode


The newer model RCA phone will do music on hold. There is a jack on the back of each phone, you plug a cd player or MOH device into it and it will play on ALL of the phones(not just that one).

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1 Answer

On hold beep


Unfortunately the Beep is built into the phone itself. Other than throwing the phone away (seriously considered) you can add on hold music which at least plays sound and reduces, somewhat, the annoyance of the beep. You need to purchase a Skutch CK-7, which is an on hold music adapter that works on the phone. I do not sell them, so suggest you just google them on line. It is not great, but better than just the beep

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