Question about Dyson DC25 Vacuum

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I removed the wand to get rid of a blockage,now the wand won't fit all the way down in my vacuum cleaner. it sticks last 2 inches,also now there is no suction from hose at all,as if it is not connected!

Posted by Anonymous on

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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chrispurs1
  • 372 Answers

SOURCE: Dyson DC07 Original won't pick up at base

Hi,

Lie machine on its side pull back handle as if vacuuming & switch on (KEEP YOUR FINGERS & ANY LOOSE CLOTHING CLEAR OF BRUSH ROLLER)

Brush should spin if it doesnt ensure clutch control knob on side of machine is in drive position if it isnt rotate knob by hand to drive brush should now spin.

If it doesnt & your machine has A clutch either clutch will need replacing or belts will need replacing.

Manuals are available to replace belts & remove the clutch from this site http://dysonmanuals.llc.nu/index.htm

Posted on May 18, 2008

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  • 83 Answers

SOURCE: Decreased wand suction

The blockage could be in the wand itself or in the entry duct of the machine. Take the wand off, look through it and if you can't see light coming through the other end, there is something stuck in the wand - take it out with a long object like a metal hanger...if the wand is clear, call the Dyson helpline - they will do a thorough blockage troubleshoot over the phone and clear the blockage.

Posted on Jul 30, 2009

  • 1 Answer

SOURCE: dyson DC 14 lost suction to beater bar/ suction to hose/stick

My Dyson DC14 had no suction...see if this works...turn the Dyson upside down...there is a length of hose that connects the bottom of the vacuum to the top, careful remove one end of the hose and check for debris...mine was clogged. Removed the clog and voila...it works. Thanks for the above info on checking the hose for cracks.

Posted on Aug 11, 2009

Dysonteam
  • 167 Answers

SOURCE: A Dyson dc 17 Animal and the wand/hose has lost suction

Hi its Darran at Dyson.

From your description of the problem, it sounds as though the wand/hose is blocked. To check this, remove the wand/hose assembly from the machine, switch it on and test the suction from the top of the wand with your hand. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its good here, then you know that the wand handle is blocked.

For the full diagnostics, check out the Support section on our website at www.dyson.com or call our Helpline on 1866MYDYSON.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

Dysonteam
  • 167 Answers

SOURCE: No suction on wand of Dyson DC14 Animal

Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Posted on Apr 22, 2010

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1 Answer

Wand pulls out but sticks when there is still about 2 inches to go before able to close cap on wand


You might have an obstruction somewhere or something is keeping a valve that directs the airflow from the floor to the wand from moving properly. You will need to investigate all these areas to determine what is nor operating properly.

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Hi Barbara,

I'm sorry to hear you're having difficulties with your DC14. If your machine has suction through the wand, but not through the cleaner head, it's likely that there's a blockage somewhere in the cleaner head. The filter may also need a wash.

The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=622&product=DC14-ANIMAL_US

This should resolve the issue - however, if you'd like further assistance, please call us free on 0800 298 0298 (UK), or 1866MYDYSON (US) so we can help.

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I put the wand back inside of the tube and clicked the handle back onto the vacuum. Now the wand is poking down the bottom of the back of the vacuum. It's pushing down the black curved piece at the...


Hi there,

The black curved piece you mention is part of the changeover valve mechanism, which automatically diverts suction from the cleaner head to the hose when you remove the wand from the cleaner. The position you've described it in - open, with the base of the wand poking through - is normal when the wand is fitted on the machine, and is nothing to worry about.

If you have any further concerns, please get in touch with us directly so one of our experts can provide the assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

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1 Answer

I have had my dyson a long time. Not sure what happened but all of a sudden I can't get the wand to fit down into the hose. It stops and leaves about 2 inches sticking out of the top.


Hi there,

Sorry to hear you're having difficulties with your DC07. If you're having trouble getting the wand inside the hose, you might find that there's a blockage somewhere towards the base of the hose. To check for this, and for advice on the correct way to remove the blockage, please see our online step-by-step guide:

http://www.dyson.com/support/help.asp?article=387&product=DC07-SY-HEPA_US

If this doesn't help, it might be best if you get in touch with us directly so we can assist you. Please call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting with you over the phone.

Kind regards,

Jack
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1 Answer

The vaccum cleaner is switching on but it not sucking any items.


Hi there,

Well first of all you can follow the below steps -
1. Start by checking the brush head of the vacuum to see if anything is stuck at the very beginning, and if so, remove the blockage.
2. Next remove the straight wands and look through them for a blockage before doing the same with the flexible hose. It is easy to look through the flexible vacuum hose by letting one end dangle and looking downward toward the floor.
3. To remove any blockage, gently push a rod similar to a broomstick though the vacuum tubing.
4. Lastly, check out the machine itself. While all vacuums are different, most of them have a removable plate on the backside and you only need to remove the screws and take off this plate to get at the areas that might be blocked. hope it helps......

Good Luck!!

Thanks for using FixYa!!

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2 Answers

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If the floor head has suction and the wand does not, or vice-versa, the white cylinder you are referring to diverts the suction between the floor head and wand. If the flimsy plastic switch used to turn the cylinder is broken, you may need a new under carriage or just set the cylinder to wand or floor manually and use it as a one dimension cleaner. Depending on your ability, perhaps the switch can be purchases and replaced by a DIYer, but the job looks moderately difficult.

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You have a blockage in the wand. Stand behind the machine and:
1) Remove the u-bend which is located NEXT to the right-hand side wheel, NOT above it. It connects from the bottom of the long gray hose to next to the right-hand side wheel. It is attached to the machine with a rectangular-shaped clip - push the clip and pull the pipe down.
2) Look through the wand if you can (DC07 wand is bent) - if you can't see the ground you have a blockage in either the hose or the wand
3) Remove the hose and separate it from the wand - hold the wand up into the air and look through it - if you can't see light coming through the other end, there is a blockage in the wand. Use a long object like a stick or a metal hanger to remove the blockage.
4) If the wand is clear, stretch the hose out and look for dark spots - those are the blockages. Again use a long object to remove the blockage - be careful not to damage the hose, you don't want to buy a new one.

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My DC05 Dyson suction has stopped...there are no blockages, the seals are good, there seems to be more suction coming from a yellow box which is situated at the top of the removable cannister. There is...


My Dyson had exactly the same problem. I found the problem was caused by a blockage in the hose. Take the hose out where it joins the cleaner (it will come out if you pull it downwards gently) and take the hose out of the handle by squeezing the yellow buttons on either side. I pushed a rubber alkathene pipe down and found a piece of plastic was blocking it even though at first I was sure it wasn't blocked.

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