Question about Brother MFC 420CN All-In-One InkJet Printer

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Unable to scan with paper feed

I am unable to scan with paper feed when using nuance paperport 11 even though paperport 11 vista compatable.

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Re: Unable to scan with paper feed

Plz name your mfc, your operating system and the country your are from. post it here.

Posted on Nov 04, 2007

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You should first run the Scanner configuration for PaperPort.

Nov 19, 2013 | Brother Printers & Copiers

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Hi I wish to scan several pages into the PC into one file, and then upload them to another folder in the one action. Presently I can only upload one page at a time. I am unable to select all the pages...

Well, yes and no. I use a product called Paperport. I fought with Command Central too long. I originally got Paperport with a scanner. It has a Scan tab that you set a profile to scan documents in any format and dot size (as in B&W, Greyscale, Color and 200x200, 600x600 etc.). The documents are put into a file and you can merge or unmerge the resulting files (ie pdf works for me). The software lists for $100, but it shows up for half price at a lot of places. Ebay and Tiger Direct also gets in on the action. Here's the link to Nuance and it's Paperport 12. Be sure to read the good and bad reviews, just in case.


Jun 20, 2011 | Brother MFC 7840W Printer

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How can I scan more than page.

I don't know what software you're using, but I use Paperport 12 Pro

It lets me scan and combine and separate multi pages as pdf files. I can also file them for later use.


May 17, 2010 | Dell 924 All-in-One InkJet Printer

1 Answer

My PaperPort Scanner Program (disk that came with my Brother DCP-120C) will not download to my new Vista Operating System. Cannot download full program at Brother website, either. (It's missing the...

Well, you purchased your all-in-one machine some time ago and it didn't include Vista-compatible software.
PaperPort is a commercial application, available from it's developer company; it's simplified version was delivered with the printer/scanner as bundled software.
As it is not a property of Brother, it cannot be made available for download on their website (as opposed to Brother drivers & utilities), because everyone would be able to download a commercial product without paying for it, that's quite understandable.

I would suggest contacting Brother support (e-mail or hotline) and asking for a Vista-compatible CD for your printer, specifying it's serial number.

Dec 02, 2009 | Brother DCP-120C All-In-One InkJet Printer

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Errors when scanning via all methods

You just didn't set up the scanner function, please reinstall the software and restart before you use the scanner.

May 15, 2009 | Brother MFC 7420 All-In-One Laser Printer

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You are correct in that paperport 9 will not work on Vista and paperport 11 is the alternative. I called about a similar model and the guy at Brother told me that paperport 11 is included on an updated cd from for some models. It was only about $3 so you might want to check for your model. Hope this helps.

Apr 11, 2009 | Brother MFC-8660DN Network Mono Laser AIO...

2 Answers

Cant scan via network?

You cannot use the paperport software to network scan. The paperport software is looking for a driver that is not installed. Network scanning for this printer is basically just file sharing. You initiate the scan at the printer itself. It scans the image and puts it on your computer. After it is there, you can use paperport to convert it to text if need be.

Jan 15, 2009 | Dell 1815dn All-In-One Laser Printer

1 Answer

Sharp al-1551

I believe at the company I work we use Nuance's PaperPort (formerly known as Scansoft PaperPort)

If you are interested, you can download a trial version here:
[Nuance PaperPort 11 Trial]

I hope this works for you, there might be free alternatives though.
Please rate this solution.



Jan 25, 2008 | Sharp AL-1551 Laser Printer

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