Question about Microsoft Xbox 360 Console

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Unreadable disc error

When I got this error with PSP2 it was that the laser lens needed to be cleaned. Now I am getting this with the XBOX360 and I don't have a warranty. How do I take the console apart to clean the lens myself?

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Re: unreadable disc error


To open up the case you should follow this guide.
complete with enlargable pictures.

That tells you how to get to the dvd drive.

To open the dvd drive there are 4 screws near the legs or 6 if you have a hitachi drive.

Remove the bottom plate with encouragement and with a little encouragement the top plate will come off too allowing you access to the dvd drive laser

Posted on Nov 04, 2007

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Error 80010514 on Ps3

It could be 2 things.

1. You need to clean your lens.
2. Your lens is dead, and you would need to get it replaced.

Apr 18, 2014 | Sony Playstation 3 (PS3) Console

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Xbox360 disks wont reed

I'll need some more information to truly help you,
Is the disc spinning when you put it in (can you hear it trying to read)
What does the xbox dashboard say when a disc is inserted? Are there any error codes or "no disc inserted" message?
Try another game disc if you can. Sometimes discs get scratched or dirty, in which case you can clean it or have it professionally cleaned.
If that doesn't work, Try cleaning your laser lens
There are several places that will clean your laser lens, or if you're a little more technologically inclined, You can open your system yourself and clean the lens with some alcohol and a q-tip.
If none of the above works, you may need to have your xbox professionally repaired.

May 08, 2012 | Microsoft Xbox Xbox 360 Arcade System...

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The error message says disc is unreadable

Well, there's 5 possibilities:
-Your disc is, in fact, scratced and unreadable
-Your laser lens is scratched and/or dirty
-Your laser has burned out
-Your game is pirated
-Your laser assembly is jammed (not likely)

Jun 02, 2011 | Microsoft Xbox 360 Console

1 Answer

My disk is unreadable

Hi there,

Try a different disc. The reason I say this is because if you try a different disc and it's still unreadable, then you have a problem with the laser lens inside your 360 and it needs to be cleaned. This voids the warranty so you aren't going to find any advice from Microsoft on how to do this. If you Google "Cleaning the Xbox 360 Lens", you will come across a ton of articles and YouTube videos on cleaning the lens.

However, if the other disc works then the problem is with the disc itself. It may be dirty or it may be cracked. If it's dirty, take some rubbing alcohol and a soft piece of cotton material to clean the disc.

Hope this helps.

Jan 26, 2011 | Microsoft Xbox 360 Elite Console - Black

2 Answers

I have a xbox360 and it doesn't let me play the games i have. It keeps saying disc is unreadable, clean it with a soft cloth or restart console. I tried both they didn't work what should I do.

there is a laser inside the Xbox that reads game discs. Someone might have touched the laser. You need to either take it apart and clean the laser or get some one to do it professionally. I personally took my xbox apart. Been working for 5 years know.

Aug 29, 2009 | Microsoft Xbox 360 Console

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Problem with xbox360

Try and open the dvd drive and clean the laser and the cd spinning motor with qtips and rubbing alcohol and see if that works. that is the most probable cause.

Jul 08, 2008 | Microsoft Xbox 360 Console

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Psp2 not working

kays28 looks like your laser has died .some times if you cleaned the bottom lense it helped but you have to know how to do this .if not you end up with more problems ,

Feb 10, 2008 | Sony PlayStation 2 (PS2) Console

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