Question about Microsoft Xbox 360 Console

1 Answer

Unreadable disc error

When I got this error with PSP2 it was that the laser lens needed to be cleaned. Now I am getting this with the XBOX360 and I don't have a warranty. How do I take the console apart to clean the lens myself?

Posted by on

  • Anonymous Nov 04, 2007

    my xbox 360 turns on but it wont read any discs

  • Anonymous Sep 02, 2008

    i will turn it on put a game or dvd in it says reading reading and then nothing happens



1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 13 Answers


To open up the case you should follow this guide.
complete with enlargable pictures.

That tells you how to get to the dvd drive.

To open the dvd drive there are 4 screws near the legs or 6 if you have a hitachi drive.

Remove the bottom plate with encouragement and with a little encouragement the top plate will come off too allowing you access to the dvd drive laser

Posted on Nov 04, 2007


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

4 Answers

Error 80010514 on Ps3

It could be 2 things.

1. You need to clean your lens.
2. Your lens is dead, and you would need to get it replaced.

Apr 18, 2014 | Sony Playstation 3 (PS3) Console

1 Answer

Xbox360 disks wont reed

I'll need some more information to truly help you,
Is the disc spinning when you put it in (can you hear it trying to read)
What does the xbox dashboard say when a disc is inserted? Are there any error codes or "no disc inserted" message?
Try another game disc if you can. Sometimes discs get scratched or dirty, in which case you can clean it or have it professionally cleaned.
If that doesn't work, Try cleaning your laser lens
There are several places that will clean your laser lens, or if you're a little more technologically inclined, You can open your system yourself and clean the lens with some alcohol and a q-tip.
If none of the above works, you may need to have your xbox professionally repaired.

May 08, 2012 | Microsoft Xbox Xbox 360 Arcade System...

1 Answer

The error message says disc is unreadable

Well, there's 5 possibilities:
-Your disc is, in fact, scratced and unreadable
-Your laser lens is scratched and/or dirty
-Your laser has burned out
-Your game is pirated
-Your laser assembly is jammed (not likely)

Jun 02, 2011 | Microsoft Xbox 360 Console

1 Answer

My disk is unreadable

Hi there,

Try a different disc. The reason I say this is because if you try a different disc and it's still unreadable, then you have a problem with the laser lens inside your 360 and it needs to be cleaned. This voids the warranty so you aren't going to find any advice from Microsoft on how to do this. If you Google "Cleaning the Xbox 360 Lens", you will come across a ton of articles and YouTube videos on cleaning the lens.

However, if the other disc works then the problem is with the disc itself. It may be dirty or it may be cracked. If it's dirty, take some rubbing alcohol and a soft piece of cotton material to clean the disc.

Hope this helps.

Jan 26, 2011 | Microsoft Xbox 360 Elite Console - Black

2 Answers

I have a xbox360 and it doesn't let me play the games i have. It keeps saying disc is unreadable, clean it with a soft cloth or restart console. I tried both they didn't work what should I do.

there is a laser inside the Xbox that reads game discs. Someone might have touched the laser. You need to either take it apart and clean the laser or get some one to do it professionally. I personally took my xbox apart. Been working for 5 years know.

Aug 29, 2009 | Microsoft Xbox 360 Console

1 Answer

Problem with xbox360

Try and open the dvd drive and clean the laser and the cd spinning motor with qtips and rubbing alcohol and see if that works. that is the most probable cause.

Jul 08, 2008 | Microsoft Xbox 360 Console

1 Answer

Psp2 not working

kays28 looks like your laser has died .some times if you cleaned the bottom lense it helped but you have to know how to do this .if not you end up with more problems ,

Feb 10, 2008 | Sony PlayStation 2 (PS2) Console

1 Answer

CD error

Usually the turning longer than usual means the laser is having a hard time reading the disc. See if the same disc will work in another cd player, if its not the disc try cleaning the lens with a lens cleaning disc. ER (error) usually means a> the disc is unreadable or b> the laser is dirty or inoperable

May 26, 2007 | JVC RC-BX33 Cassette/CD Boombox

Not finding what you are looking for?
Microsoft Xbox 360 Console Logo

80 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles & Games Experts

Tre Elkins

Level 3 Expert

643 Answers

Martin Murray

Level 3 Expert

1623 Answers

Stu Morris K

Level 2 Expert

178 Answers

Are you a Microsoft Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides