It is possible that dropping your player on the ground or the floor, was not an aspect of device performance that the manufacturer thought to design into the device, unfortunately. You probably want to avoid doing this with most other electronic devices in the future. I had a similar problem and called the manufacturer, which told me that they would repair mine for the same price that I could purchase a new one.
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Plug it into a USB port on your computer. If it doesn't open on the screen, click Start, click Computer and locate your devise on the list of drives and discs, right click on the devise name then left click Open on the drop-down menu. The device files should display. You can then drag and drop any music files to any folder on your PC, normally your Music or My Music folder.
try this... open up a windows with the music you want on the mp3 player, then open a windows with your mp3 player, it should be listed under my computer\your mp3 player\internal storage\music and then just drag and drop your music over to the music folder on your mp3, and please note that might not be the exact location of yours im just using mine as an example, also when you connect it if it asks what you want to do with this, click on open and there you go
Make sure your music is in MP3 format on your computer. Plug your player in with the USB cable it comes with. Open the drive for your player. Mine is found in my computer as it's own drive like the c drive. Simply open your music and drag and drop your songs into the player drive. Don't make the mistake I did by placing them into the voice folder that comes on your player. Just put them along side it. Very simple. Let us know if this works for you! Good luck!
In your player's menu, go into Settings, choose USB mode, and change it to MSC. This will cause the player to show up in Windows as if it were a flash drive, and you can add and delete music by drag and drop into the player's Music folder.
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