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Failure to acquire IP address

Computer stopped acquiring ip address of westell 6100 modem. tried usb network card and it too failed to acquire ip address. My laptop works with the modem ok. What's the problem?

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  • Anonymous Nov 15, 2007

    I have a HP Pavilion 780n with Westell 6100 DSL Verizon service which works great. but.. coming out of standby I get a connectoin error and it will not connect to the Internet. When I reboot (using the power switch not my boot) I again works fine. Thanks for your help



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How is the DHCP setting of the modem configured?

Posted on Nov 05, 2007


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I recently reset my Westell modem (6100 series) when putting a password on my wireless network, and now I can't get the modem to connect to the internet again. The ethernet light is on, but without the...

It probably isn't connect to the outside world. It doesn't know what IP to use on the outside. Call your ISP and see what your IP or if you should just keep in on dynamic and have it autopick up a IP.

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Linksys router and Westell modem are not talking to each to fix

Are you trying to set up router ?
You can set up your router manually, without the CD.
Make sure that your computer is able to go online directly through the modem.
If your computer is able to go online through the modem, that means the modem is working fine.
You will need to connect the computer to the router and the modem to the router.
open the set up page of the router and change the settings of the router according to the ISP.

Click Here for more information about the routers and network

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I have a dlink router and I want to connect my usb modem to it

is this an additional router?

Verizon are issuing modem with built in wired and wireless modem.

Try this;
How do I properly set up a D-Link Router with a Westell Modem? (#7125)
This FAQ is for setting up a BellSouth supplied Westell 2100/2200/6100 modem (Models A90-210030-04, B90-220030-04 and B90-610030-06/C90-610030-06, respectively) with a D-Link DSL router. Although actual screen shots vary throughout the DLink line, the instructions below are applicable to all models. Important Note: These procedures and pictures are based on the most recent firmware for the Westell. Other Westell firmware menus and screenshots are slightly different but the bridge options and functions are still available. It is highly recommended that you click here and update your Westell firmware.

This FAQ has 3 Major sections:
Section 1 - Overview
Section 2 - Westell modem configuration
Section 3 - D-Link router configuration information
Section 4 - Connections and power up

Section 1 - Overview
bred.gifImportant Note: Due to some known operational issues it is VERY important that you have the latest firmware on your D-Link router. Please go to the D-Link Support Site for firmware updates.
bred.gif The best configuration for networking a router with the Westell is to set the Westell to "Bridged Ethernet" mode and allow the router to do the routing and DHCP functions. The Westell is also a router with full DHCP functions and may not function correctly when connected directly to another router. Not changing the modem to Bridged Ethernet will result in double NAT'ing, increased latency, possible IP conflicts, or possibly a network that doesn't work at all.
bred.gif Before proceeding both the modem and router should be set to default. Despite what the help desk tech tells you, resetting the Westell does not put it into Bridged Mode.
bred.gif The BellSouth Installation CD and Connection Manager are not required to use this configuration.
bred.gif Since BellSouth assigns static WAN IPs via your username the configurations shown are applicable to both dynamic and single static IP customers. Select dynamic PPPoE regardless of your setup.
bred.gif You must connect the Westell directly to the computer's NIC to make the necessary changes before you connect the router, because you will be unable to access the modem interface after you connect the router. The reason is that the modem interface is which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where your Westell is connected). Additionally, they may be on completely different subnets. After you have made the changes to the Westell you can then connect the router and configure it for use with FastAccess. There are several alternatives around this problem. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the Westell's PPPoE and DHCP functions. Click here for more information.
bred.gif If you encounter any problems simply reset the Westell, connect it directly to your NIC, restart your computer, log into the Westell interface, and start over again.
bred.gif More information about the Westell is available here.

Section 2 - Westell Configuration
bred.gifStep 1
Verify that your NIC card is set to "Obtain IP Address Automatically". Completely power down the Westell and the computer(s). Power up the modem and press the reset button on the back of the modem. After the modem has fully initialized connect the Westell to the NIC and then power up the computer.

bred.gifStep 2
Open a browser session and enter in the URL address field to access the Westell interface. If you are unable to access the interface make sure your NIC is set to "Obtain an IP address automatically". This may require you to reboot the computer (or release/renew) to obtain a proper IP.

bred.gifStep 3
Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted, power down both the computer and the modem then physically disconnect the Westell.

Section 3 - D-Link Router Information
bred.gifStep 4
After the PC is powered down connect one of the router LAN ports to the computer NIC and power up the router and then the computer.

bred.gifStep 5
Use the following steps to configure your D-Link DI-604 Router. Important Note: You must use the format for your username. If you do not add "" after your username you will be unable to connect to the internet.

Section 4 - Connections and Power Up
bred.gifStep 6
Power everything down and physically connect the Westell, the router, and any computer(s).

Westell 2100 shown. Pictures by Andy Houtz

bred.gifStep 7
Power up the network equipment in this order:
•Westell Modem (wait till the Ready light is a steady green)
•D-Link Router
Open a browser session and go surfing!

bred.gifAdditional Imformation
•You should check your tweak settings to optimize your new network. Reminder: If you are required to change your MTU, make sure that it is identical on all equipment (PCs and routers) in the network. For more information about changing MTU on a D-Link please click here.
•The 6100 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the Westell. Since you are using the DLink to establish the PPPoE session the light will stay off. This is normal.

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1 Answer

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reset the modem and the wireless router by powering them off for 30-60 seconds, then plug power back in. Wait a minute or so for the devices to reset then go to the PC and try to connect again

Good luck

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See what you have there for an IP address
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1 Answer

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