Question about Konica Minolta bizhub 350 All-In-One Laser Printer

4 Answers

Malfunction detected, please call Tech Rep. C3451

Machine is brand new and a power outage over the weekend has prompted the red light to come on and tells us to call your mechanical service tech. Any suggestions.

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Here's the reset procedure.

1. Turn OFF the Main Power Switch.
2. Turn Main Power Switch ON again while pressing the Utility/Counter key more than
10 seconds after.
3. Touch [Trouble Reset].
4. Check to make sure that [OK] is displayed and the it has been reset.
5. Turn off the Main Power Switch and turn it on again more than 10 seconds after, and
make sure that the machine properly starts.

And yes, a power outage could cause this.

Posted on Jul 13, 2009

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C3451 Heat. heater trouble • The heating roller thermistor/1 (TH1) fails to raise
a given degree of temperature even after the
lapse of a given period of time after the Heating
roller heater lamp/1 (H1) is turned ON.
• When the warm up started and the highest temperature
and the lowest temperature of the heating
roller thermistor/1 (TH1) are compared for the
specified period of time, the difference of these
two is either lower than the specified value or at
the specified value or over.
• During the warm up, if the counted value for zero
cross signal input is not modified for the specified
period of time, the zero cross signal error will be
counted. This malfunction will be detected when
the counted value exceeds the specified value.

BASICALLY THE FUSER HAS NOT WARMED UP TO TEMPERATURE, YOU MAY BE ABLE TO RESET IT BY TURNING IT OFF THEN BACK ON OTHERWISE YOU HAVE TO RESET IT IN SERVICE MODE WHICH I CAN ADVISE IF POSS.

Posted on Jun 25, 2009

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If it is brand new then a power outage should not have knocked it off its perch

Konica would normally have safeguards built into the machine so that it re-boots after a power failure.

Call Konica and ask if there is a re-boot sequence to follow before you start delving into any controls

Posted on Jun 22, 2009

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How do you reset it in the service mode

Posted on Jul 18, 2009

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Posted on Jan 02, 2017

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1 Answer

Malfunction c3451 detected for bizhub 250 konica minolta


Hi,
Hi,
Try this It could do the trick for you.

The error code c3451 refers to a copier warm up error; the machine had not reached the correct temp within a specific time.
I bet it happened when you first switched on one morning.
Easy to reset and fault usually goes away.

To Reset switch machine off using the switch inside the front door, not the one on the control panel.
Whilst holding the UTILITY key down on the control panel switch the machine back on keeping the UTILITY key held down. Eventually a Trouble reset key will be displayed in the LCD screen, touch this, OK will be displayed then power the machine off and then back on.

This will reset the error code, if the code reoccurs then there will be a problem with the fuser unit in the machine, and this will require replacing.

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Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

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2. If the same malfunction persists, change Hard Disk Drive.
3. If the malfunction is detected a third time, change Memory Board.

To enter Tech Rep Mode:
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1. Run “Hard Disk Format” selected in the following sequence: Tech. Rep. Mode - Function - Image Memory.
2. If the same malfunction persists, change Hard Disk Drive.
3. If the malfunction is detected a third time, change Memory Board.
To enter Tech Rep Mode:
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Problem with my Konica Minolta bizhub 350


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1 Answer

Error C3451 ! Anyone? Pretty Please.


This is an indication of a reoccurring error or faulty part. You MUST place a service call.

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3 Answers

Error message C4551 anyone? pretty please.


Hi,

C3451: Heat. Heater Trouble

You have to check machine fuser unit .
May be paper on the fuser unit. Check fuser unit rollers.

After check fuser unit you have to ececute a "trouble reset".

Turn on your machine by press and hold "utility counter" botton, after some seconds press to display "TROUBLE RESET" and turn off and on machine.


C4551: Cyan laser Malfunction

Check cyan laser connection and execute trouble reset.

Bye.

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