Question about Denon DBT-1713UD

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Why Denon DBT-1713 will freeze when trying to watch Netflix.....any recommendations?

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25th May - 2014 - I contacted Denon and they said it needs a firmware update that they are working on but do not have a release date yet.

Posted on May 25, 2014

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Cannot watch a film right the way through without constantly freezing and saying no connection with computer.We have latest BT infinity hub and plugs so why is this happening?


If you are watching Netflix on the computer, maybe there is a virus infection in the computer.

Your local computer repair shop should at least diagnose your machine for free.

Feb 12, 2015 | Netflix

2 Answers

Why do Netflix movies keep stopping?


It could possibly be a slow internet connection speed. Netflix posted requirements. This is a good site to check your speed. http://www.speedtest.net/ Internet Connection Speed Recommendations Below are the Internet download speed recommendations per stream for playing movies and TV shows through Netflix.
  • 0.5 Megabits per second - Required broadband connection speed
  • 1.5 Megabits per second - Recommended broadband connection speed
  • 3.0 Megabits per second - Recommended for SD quality
  • 5.0 Megabits per second - Recommended for HD quality
  • 25 Megabits per second - Recommended for Ultra HD quality
HD Video Quality
Movies and TV shows we have available in high definition will play in 720p or better with a fast enough internet connection. To watch Netflix in HD, ensure you have a HD plan, then set your video quality setting to High in the Playback Settings for your account.
Netflix Bandwidth Usage
Higher quality video uses more bandwidth than lower-quality video. If your service provider applies a bandwidth or data cap to your Internet service, you canManage Bandwidth Usage by changing the video quality settings to Low or Medium to consume less data.

Oct 01, 2014 | Netflix

1 Answer

How do I un freez my we so I can watch netflix


Try turning your TV and wii off then back on.

Jul 31, 2014 | Netflix

1 Answer

Why does my browswer freeze when trying to watch netflix?


Make sure your browser is updated to the latest version available. In addition make sure your flash player and silverlight plugins are updated.

Hope that helps!

Jul 12, 2014 | Netflix

1 Answer

Unlock denon DBT1713UD


I bought a DENON DBT-1713 UD Zone 1 for DVD and A for BR. Someone knows how to unblock this device?

Jun 26, 2013 | Audio Players & Recorders

2 Answers

Pandora radio stopped working on my denon 1713


direct from Denons website "

Why can't I access Pandora on my Denon networked product?

Please be advised that Pandora has recently altered certain connection requirements which have temporarily blocked our products from connecting to the Pandora service. Our Engineering Dept. is currently working hard to correct this and will have a firmware update available as soon as possible via the internet to resolve this issue. This should not affect your product's ability to receive other music streaming services. Please visit our website for firmware update schedule information after December 6th.
We sincerely apologize for any inconvenience that Pandora's alteration has caused.

Nov 30, 2012 | Denon Audio Players & Recorders

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