Question about HP Officejet Pro K5400 All-In-One InkJet Printer

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HP k5400 KY printhead always reports bad on Monday morning

This problem began about 13 months after I bought the printer. If I don't print something every day on my OfficeJet Pro K5400 it reports that the Black Yellow printhead is bad, so when I get to my office on Monday morning and turn on the printer this always happens. The first two times I assumed it was the printhead and replaced it. Then I found that if I remove the printhead and turn off the printer and then turn it back on and reinsert the print head and then turn it off again and then back on it will work fine and the print head health in the toolbox then will show as good. Sometimes I have to repeat the whole procedure - especially if there has been a really hot day during the weekend. This is a real pain and HP had not answer except to pay for a service call. I have been doing this for months - it is a real pain. Anyone else had this? Cleaning the contacts, etc don't help, by the way.

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Remove the Printhead and clean the contacts on the back of the printhead and also in the where the printhead mounts.
Try leaving the printer turned on over the weekend as the fault maybe caused by the ink drying out.

Posted on Dec 08, 2009

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Is the printer in direct sun light? If so try move it. try to put the printer in a colder place just to test it. My professional opinion is the you should get a color laser you will not have that kind of problems.

Posted on Jun 22, 2009

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1 Answer

Officejet K5400 Won't print yellow


Hi David,

Turn Off Your Printer Remove K&Y Printhead from your printer. Put the Printhead in the bowl in the same Position As in the Printer And Pour Little hot water in the bowl till the printhead is half dipped in the Water. Leave in for 15-20 Min. after that Clean the Printhead with clean clothes.. Must Ensure that no Water is in the Circuit of Printhead. leave the printhead for 30 min. After that put Back in the Printer. You will Get the Better result than ever BUT PLease Donnot use clean Printhead Utility immediately after this process use after the Day. If it Doesnot Work Then Clean the Printhead in Hot Water Several Times.. Do not Remove Printheads Regularly From Your Printer..
I Have the Same Printer And Suffered Same Problem A Month Ago with Yellow Colour...


Regards,
Sean

Aug 10, 2012 | HP Officejet Pro K5400 All-In-One InkJet...

1 Answer

In hp officejet pro k5400 printer i can't get color print after giving any print...i've installed new ink cartridge also but still i can't get color print....


Try Cleaning the Cartridges manually and automatically.
For the cartridge clean it with a damp lint free cloth and also for the printheads wher eyour gonna be inserting the cartridges.
Follow these steps do do the automatic aligning and cleaning:
Click Start and then go to Printers and Faxes (XP), Printers(Vista), Devices and Printers(Win 7)
1. Right Click on your printer Icon 2. Go to Printing Preferences 3. Click the Features Tab 4. At the bottom of the window you will see Printer Services or Device Services. Click on it. 5. Choose Align Printheads on the list.

For Cleaning the Printheads, Instead of choosing Align Printer choose Clean Printheads.
I hope this helped.
Try Printing Again. I hope I was able to solve your problem. :)

Feb 08, 2011 | HP Officejet Pro K5400 All-In-One InkJet...

1 Answer

A white line approx every 21mm through black writing


There is a clean prinhead utility in the windows driver.
1. From the printers and faxes window right click on the K5400 icon and select properties.
2. Select the printing preferences then features tab then the services tab.
3. Click clean printheads.

The printer will go through a printhead cleaning process. When its done check the print quality again. If the quality does not improve I would recommend replacing the HP 88 Black and yellow printhead part# C9381A which is user replaceable and comes with install instructions.

Jun 10, 2010 | HP Officejet Pro K5400 All-In-One InkJet...

2 Answers

Help with my k5400


It's possible you have one of the following problems:
  • Printhead is faulty
  • The printhead has expired (HP printheads have an expiry date which is written into the chip)
    In both of these cases contact HP support to request a warranty replacement (but try the ideas below first obviously :))

  • The printhead hasn't been inserted properly
  • The chip contacts are dirty or soiled in some way
    For these last two, try removing the printhead, cleaning the chip carefully with a cotton bud and then replacing carefully.
It's also entirely possible that you've been sold a lemon in which case you need to call the store you bought the printer from and get them to troubleshoot the issue with you and/or replace it/refund your money.

Hope that helps.

Jun 11, 2009 | HP Officejet Pro K5400 All-In-One InkJet...

1 Answer

Can not get the hp k5400 to print blue put in new ink cartridge says it see's it but wont print


This printer uses Printheads. Print a quality diagnostics page from tools in the setup menu. If there are lines (or no color) in the blue box then replace the C/M printhead.

Jun 05, 2009 | HP Officejet Pro K5400 All-In-One InkJet...

1 Answer

HP K5400: Y and B color are failing printing


Turn Off Your Printer Remove K&Y Printhead from your printer. Put the Printhead in the bowl in the same Position As in the Printer And Pour Little hot water in the bowl till the printhead is half dipped in the Water. Leave in for 15-20 Min. after that Clean the Printhead with clean clothes.. Must Ensure that no Water is in the Circuit of Printhead. leave the printhead for 30 min. After that put Back in the Printer. You will Get the Better result than ever BUT PLease Donnot use clean Printhead Utility immediately after this process use after the Day. If it Doesnot Work Then Clean the Printhead in Hot Water Several Times.. Do not Remove Printheads Regularly From Your Printer..
I Have the Same Printer And Suffered Same Problem A Month Ago with Yellow Colour...

Apr 29, 2009 | HP Officejet Pro K5400 All-In-One InkJet...

2 Answers

My KY yellow light is blinking. What should I do?


The k5400 is not recognizing that the ink cartridge is installed. Clean the contacts on the back of the ink cartridge and also the contacts in the K5400 printer. I always use 91% isopropyl alcohol, Hp says to use distilled water. Do let the contacts completely dry before reinstalling.

Feb 24, 2009 | HP Officejet Pro K5400 All-In-One InkJet...

1 Answer

Streaks though the pages


Step one: Retry the print job The problem may occur only rarely. If you have not seen it in other printouts, try again. Step two: Increase the print quality mode If reprinting did not help, try increasing the print quality mode.
  1. In the application you are printing from, click File , and then click Print .
  2. Make sure the printer is selected, and then click Properties .
  3. Select the Paper/Quality tab.
  4. In the Print Quality area, choose the next higher quality setting. If the current setting is Draft, choose Normal. If the current setting is Normal, choose Best.
Step three: Print in grayscale (black area streaking only) If the streaks are in a black area of a black and white printout, change to grayscale printing. NOTE: This step does not apply to color printouts.
  1. In the application you are printing from, click File , and then click Print .
  2. Make sure the printer is selected and click Properties .
  3. Click the Color tab, and select Print Grayscale and High Quality .
Step four: Clean the printheads If the print quality is still bad, clean the printheads.
  1. Make sure the printer is loaded with unused white paper.
  2. Open HP Solution Center .
  3. Click Settings , Print Settings , and then select Printer Toolbox .
  4. Click the Service Tab .
  5. Click Clean Printhead , and then click Clean .
Step five: Align the printheads If the print quality is still bad, align the printheads.
  1. Make sure the printer is loaded with unused white paper.
  2. Open the printer Toolbox , and select the Printer Services tab.
  3. Click Align Printheads . The Align Printheads window opens. Click Align .
  4. The printer prints an alignment page. The lines in the patterns should appear to be straight. Click OK when the page finishes printing.
Step six: Calibrate the linefeed If the print quality is still bad, calibrate the linefeed:
  1. Make sure the printer is loaded with unused white paper.
  2. Open the printer Toolbox and select the Printer Services tab.
  3. Click Calibrate Advanced Linefeed . The Advanced Linefeed Calibration window opens. Click OK .
Step seven: Replace one or both printheads If the print quality is still bad after performing all the above steps, one or both of the printheads will have to be replaced. Print a PQ Diagnostic page to see which printhead should be replaced.
  1. Make sure the printer is loaded with unused white paper.
  2. Press the Setup button.
  3. Press 1 and * simultaneously.
  4. Look at the color blocks labeled Test Pattern 2. Some or all of them could show white horizontal streaks. If none of the blocks are streaked, the printheads are okay.
    • If the Black block has lines – replace the KY printhead.
    • If the Cyan block has lines – replace the MC printhead.
    • If the Magenta block has lines – replace the MC printhead.
    • If the Red block has lines – replace the KY printhead.
    • If the Green block has lines – replace the KY printhead.

Nov 25, 2008 | HP Officejet Pro L7780 All-In-One InkJet...

2 Answers

Hp officejet pro k5400 will not print the mc light is blinking. I just put in new print heads this morning.


1. Printheads have an expiry date so I'd recommend checking that the printhead has not past its expiry or something similar. It's a shot in the dark but may be relevant.

2. It's also possible that the connecting strip at the back of the printheads slot is soiled with ink or condensation... Try using a cotton bud to gently clean this strip of any moisture, wipe the contact on the printhead too (NOT the printhead nozzles!) and then reinsert the printhead.

As Rowdytown points out though, pulling the power on this printer and then reinserting after a couple of minutes usually resolves any internal issues as well by hard resetting the printers state.

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