Lift lid to continue printing
OK, Based on the information provided I think I can offer a solution. They are getting open and close top cover and the unit will print a few pages and stop. I will assume the machine is indicating paper jam (although not confirmed) and no paper is in the machine. A maint. kit was recently installed.
The problem is likely the separation clutch.
The clutch is located in the paper tray (tray 2 and tray 3 if installed) just to the right of the roller.
Heres the test:
Remove the roller and the clutch. The clutch will slide off the shaft after the roller is removed.
reinstall the roller.
Run a paper path test for the tray you removed the clutch from or just print something multi pages.
If the machine prints more then the few pages at a time without giving the error we have solved the problem.
You need a Sep. Clutch.
NOW PAY ATTENTION:
You may get a jam error printing without the clutch installed BUT there will be paper in the printer. This is because without the clutch the machine may feed more than one sheet at a time. but if the paper is making it into the machine the clutch is the issue.
Hope this helps
Mar 20, 2009 |
HP Office Equipment & Supplies