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My dongle broke for my 3d embroidery studio . what can i do to replace it

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  • Husqvarna Master
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Posted on May 06, 2014

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1 Answer

I have a Viking Rose, I have the 3d customizer program, the Husqvarna Embroidery card reader writer box. When I try to run the program it states there is no dongle found. I have uninstalled and reinst


If you don't have a dongle the program will not open. If you do have it, you may need the driver updates for your computer. Lastly the 3D program only works on some operating systems. I think windows 95 or 97. If you have a newer computer with a new operating system it won't work and yeah, Husqvarna will not help!

Feb 10, 2015 | Husqvarna Sewing Machines

12 Answers

Loaded 3D Embroidery software on computer but will not recognize the dongle plugged in to the usb port. Drivers for dongle did not automatically load, went online to find a HASP file (driver I think) and...


1st try another usb port
2nd uninstall the software and plug the device in only after you have reinstalled the software and you are asked to plug it in. If it doesn't ask then install the software first and try again.

You can also right click on my computer and select manage.
then on the left side of the window select device manager, unplug and plug back the usb dongle and see if any devices appear or disappear also note any yellow ! marks. you may have to press the scan for new hardware button or right click on the window to scan for hardware changes.

Jun 18, 2008 | Husqvarna Rose

1 Answer

How can I get my Pfaff 3d embroidery software to work with windows 7? What do I download for the dongle also?


The only solution I've ever heard of is buying an older machine that has XP....

Jul 18, 2012 | PfaFF Sewing Machines

1 Answer

I just bought a used Designer 1 ESS machine and I do not know how to use the dongle


You don't need a dongle for the sewing machine. You either have a dongle for the computer embroidery software in which case it goes in your computer when you've installed the software, or you have a USB stick that has the Husqvarna designs on it.

What colour is it? The USB sticks are blue, the 3D software dongles are red. Only problem is, I think the 4D software dongles are blue too!! My Husqvarna Designer 1 USB embroidery stick (blue) has "USB Embroidery Stick" written on it - have a look for that. The dongle will have Hasp or something like that written on it.

If you are pretty sure it is a USB stick, put it in your machine and turn it on. Then touch the disk/stick icon on the lower right hand side of the screen. Your machine should start to read the stick and you will get a pop-up menu where you can choose from the folders on the stick. If you don't, go into the PROG screen. Touch MENU, touch the disk/stick icon and see if the embroidery files on the stick come up then. Each machine came with a set of designs called Embroidery Disk 100 and three alphabets - Palace Script, Kaligraphia and Clarendon. These should all be on the USB stick.

In the event that it is a dongle you have, but not the software, you need to contact the person from whom you purchased the machine.

You can download the Husqvarna designs from the Husqvarna website, but you will need a Husqvarna formatted USB stick to do this. Therefore, you do need software on your computer. There are some low-cost alternatives to the Husqvarna software - Embird and Sew What come to mind. However, a Husqvarna program called 3D Disk Manager USB came with every USB Designer 1 machine, so you should have got that when you purchased the machine. This will be enough for you to load designs from the HV website and from other websites where you purchase designs.

Nov 25, 2010 | Husqvarna Designer I

3 Answers

I have no software with my Bernina 440QE embroidery Module. What can I use. Also what is a dongle & does that come with the software


A dongle is a flash drive, but in Bernina's case it is a programed security device that prevents using their software other than with their products.

Once you get software with this device, take very good care of it as the replacement is expensive.

Other brands of software do not use this device.

Another issue with Bernina is the embroidery format. If it is Art you are stuck with Bernina software and designs as other formats cannot be converted to this particular format.

Bernina makes fine sewing machines, but the embroidery machines and software are not easy on the purse.

For the price of the software, you could buy a Brother embroidery machine that is user friendly and uses a format is is very popular and easy to find. No roadblocks when using software with this brand.

Mar 17, 2010 | Bernina Sewing Machines

1 Answer

Loaded autodigitizing onto our new computer with Windows 7. Everything loaded just fine but when I try to open program it does not recognize the dongle.


There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Feb 09, 2010 | Husqvarna Designer I

1 Answer

I have the Husq Pro software for my #1+ machine and I bought a new computer with 64 bit. I can't get it installed. What do I do?


Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Jan 23, 2010 | Husqvarna Viking 1

2 Answers

I need a driver for a husquvarna 3D reader/writer card, where can I find one


Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Dongle issues - http://www.husqvarnaviking.com/global/8588_4197.htm

Good luck.

Dec 10, 2009 | Husqvarna Viking 1

2 Answers

I bought a husqvarna viking 3d sketch 3years ago but never used it. the dongle with the system does not work, viking have refused to replace dongle, despite the system being brand new with origional...


I'm afraid there's nothing you can do about the replacement dongle. Have you taken your software and dongle into your dealer and had them try installing it on their computer? Or if you have a laptop, take yours in and see if they can help you. It may just be a matter of downloading new dongle drivers. Do a Google search for 3D Dongle drivers - I think Aladdin has the drivers you need. Also you will need to be running XP or Vista 32-bit on your computer for 3D software to work.

Oct 12, 2009 | Husqvarna Husky 165

2 Answers

Husqvana designer1 embroidery machine


If you are using the 3D version of the Husqvarna Viking software, you may need to download the latest dongle drivers.
If it is 4D, you may need to update the dongle and you can do it yourself.
Check for support at:
http://www.husqvarnaviking.com/us/8588.htm or go to your local Husqvarna Viking dealer.

If you are trying to run 3D on a Vista computer it can be a little complicated. Let me know if this is the case.

May 09, 2008 | Husqvarna Designer I

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