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start from the most obvious and work your way down. worn misalinged belt , inproper tension, broken tensioner spring or some thing binding in engagment linkage, forien debris causing limited travel, worn gears in housing ? any klunking or grinding noise from housing?
Have you changed springs? Likely the correct components are there unless you have changed it. Does it run properly and at correct rpm when not in tall grass? Check for proper throttle adjustment first. also check for obstructions (packed grass for instance) under the deck that could be impeding the blade. Lastly, if you have the discharge blocked with a mulch plug, remove the plug. let the tall grass discharge. then run over it again and mulch it.
Is the pull rope in the front or rear of engine.Thinking that the string is in the front,you must throttle housing and shaft from engine. remove starter housing. There sould be a screw holding the string and spring in place.