Question about Western Digital My Passport Essential 500gb Ultra-portable Hard Drive
I've already tried plugging it into another computer and it still doesn't show up.
Posted by Anonymous on
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Posted on Jan 02, 2017
No NO , WD is an excellent company as of 2004 , excellent products from them , if you wanna complain rag on seagate SATA drives hahaha they decided to dissable S.M.A.R.T. technology on their drives , yuck !
if the drive stopped working like that all the sudden , USE YOUR WARRENTY and RMA the drive back to the compay , get them to give you an RMA number , make up any sad story as long as the drive is still under warrenty , now they may ask you to pay for the new drive they send , but thats just untill they verify your old one is dead , then they'll refund the money back to your bank account.
which is totaly reasonable and protects them financialy , anybody would do the same.
You'te not alone , many many many DIFFERENT external drives are working one day and not working the next , it has alot to do with the batch , a particular batch of drives may be defective and nobody knows about it till it happens.... so please don't be real upset at maxtor or any others , but you can deffinately rag on seagate hahaha if just for their taking away the SMART drive diagnostics from their SATA drives .. we'll get you seagate Muhahaha we want our diagnostic tools because we're hardware monkies lol
so my advice is don't fight this too much , and RMA the drive back to the company if you still have warrenty power ...
they do have data recovery service , that may cost you more money , but you must decide what the data is worth to you , and maybe they will even get your data back for you if the drive was/is still under warrenty ,
always use your warrenty powers when you can.
Posted on Sep 11, 2008
Does your drive make any unusual sounds like any of these: http://datacent.com/hard_drive_sounds.php ?
If yes then you got a problem - it's something mechanical with the heads.
If it sounds normal or doesn't spin up at all - try to connect it to another computer and if still no go - remove the internal drive from enclosure and connect directly to PC via SATA port.
Posted on Nov 11, 2008
Go to BIOS (Press DEL or F2 to enter BIOS). Check if the Power state is in S1. Ensure that USB setting is in Hi-Speed.
Restart the computer and try using the device. this should fix. Let us know the result.
Posted on Jan 16, 2009
try to right on my computer and click on Manage
then click on Disk Management
Observe if you are able to see Drive 0 <- which is your internal drive in your computer.
Observer also if you are able to see Drive 1 <- this will indicate that the system recognise that an external USB drive was attached to it.
Right click on the area right next to the box that says Hard Drive 1 and see if you can find the wordings "Change Drive Letters and Paths".
If you manage to go that far, click on any of your preferred drive letters, for example Z: and then click OK. And then go to Windows Explorer or My Computer and see if Z: existed there.
Posted on Jan 22, 2009
You can either format the drive using the PC or install MacDisk on your PC witch will allow you to view any Mac formatted drive on the PC.
Click the link to download macdisk126.96.36.199 or reformat the drive to NTFS which the mac and PC will be able to share if the need arises in the future.
Posted on Jul 09, 2009
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