Question about Western Digital My Passport Essential 500gb Ultra-portable Hard Drive

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WD Passport Ultra hard drive fell and the cover broke open. The external hard drive's light still blinks and it still makes the cycling noise when I plug it into my Macbook Pro. However, the hard driv

I've already tried plugging it into another computer and it still doesn't show up.

Posted by Anonymous on

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 300 Answers

SOURCE: WD Passport Drive Lights Up But Compu Does Not Find the Drive

No NO , WD is an excellent company as of 2004 , excellent products from them , if you wanna complain rag on seagate SATA drives hahaha they decided to dissable S.M.A.R.T. technology on their drives , yuck !

if the drive stopped working like that all the sudden , USE YOUR WARRENTY and RMA the drive back to the compay , get them to give you an RMA number , make up any sad story as long as the drive is still under warrenty , now they may ask you to pay for the new drive they send , but thats just untill they verify your old one is dead , then they'll refund the money back to your bank account.
which is totaly reasonable and protects them financialy , anybody would do the same.

You'te not alone , many many many DIFFERENT external drives are working one day and not working the next , it has alot to do with the batch , a particular batch of drives may be defective and nobody knows about it till it happens.... so please don't be real upset at maxtor or any others , but you can deffinately rag on seagate hahaha if just for their taking away the SMART drive diagnostics from their SATA drives .. we'll get you seagate Muhahaha we want our diagnostic tools because we're hardware monkies lol

so my advice is don't fight this too much , and RMA the drive back to the company if you still have warrenty power ...

they do have data recovery service , that may cost you more money , but you must decide what the data is worth to you , and maybe they will even get your data back for you if the drive was/is still under warrenty ,

always use your warrenty powers when you can.

shalom

Posted on Sep 11, 2008

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zzptichka
  • 95 Answers

SOURCE: WD Passport Drive Lights Up But Compu Does Not Find the Drive

Does your drive make any unusual sounds like any of these: http://datacent.com/hard_drive_sounds.php ?
If yes then you got a problem - it's something mechanical with the heads.
If it sounds normal or doesn't spin up at all - try to connect it to another computer and if still no go - remove the internal drive from enclosure and connect directly to PC via SATA port.

Posted on Nov 11, 2008

bharrie
  • 158 Answers

SOURCE: WD Passport 250GB External cannot be recognized.

Go to BIOS (Press DEL or F2 to enter BIOS). Check if the Power state is in S1. Ensure that USB setting is in Hi-Speed.
Restart the computer and try using the device. this should fix. Let us know the result.
Thanx

Posted on Jan 16, 2009

  • 8 Answers

SOURCE: WD Passport 3200 isn't assigned a drive letter when plugged in

try to right on my computer and click on Manage
then click on Disk Management
Observe if you are able to see Drive 0 <- which is your internal drive in your computer.

Observer also if you are able to see Drive 1 <- this will indicate that the system recognise that an external USB drive was attached to it.

Right click on the area right next to the box that says Hard Drive 1 and see if you can find the wordings "Change Drive Letters and Paths".

If you manage to go that far, click on any of your preferred drive letters, for example Z: and then click OK. And then go to Windows Explorer or My Computer and see if Z: existed there.

Posted on Jan 22, 2009

Crankstart
  • 696 Answers

SOURCE: WD Passport plugged into mac then PC, but no drive letter

Hi

You can either format the drive using the PC or install MacDisk on your PC witch will allow you to view any Mac formatted drive on the PC.

http://siteadvisor.de/sites/macdisk.com/downloads/17329989/

Click the link to download macdisk7.5.7.5 or reformat the drive to NTFS which the mac and PC will be able to share if the need arises in the future.

Chris

Posted on Jul 09, 2009

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Open the external hard drive cover, remove the hard disk inside, and fix it back. Try again and let's see what happens.

If it still does not work, insert the external drive into the computer, feel the hard drive if it spins/vibrate from inside or if it makes a cracking noise.

If it spins/vibrate, it means the hard disk is still working. In that case, you have to get another external drive case/cover.

But if it makes cracking noise, then it means the hard drive is damaged and you need to get another one.
Best regards

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