Question about SanDisk Sansa c140 MP3 Player

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Deleted folders need help to restore!

Hi I deleted the music folder by accident. Now when I put music on it, It doesn't play. Help

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You will need to call support as they will have to email you the firmware.

Done accept the firmware update, this wont work since you are missing files.

SanDisk Technical Support 1-866-726-3475

Best of Luck.

Posted on Nov 03, 2007


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1 Answer

I deleted my audio by accident

Mp3 players and other multimedia play devices, once you format the device, you have to re download the device drivers for it from the manufacturers website, and follow any instructions they might have.

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Most people save their music files onto the music file folders or in the C: drive of their PC. If you have a media player: Windows Media player, they might be on there.

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When I had the same accident this is what worked for me. I disconnected my sandisk player from my computer. After waiting until the sandisk software completed it's termination programming, I re-connected it to the computer.

Because I use Microsoft Windows XP, a window pops up asking if I want to open the device in Windows Explorer. Answering "yes" and then selecting the "Folders" from the tabs at the top of the window will display the sandisk along the left column as "Sansa e250". By double clicking on the folder labeled "PPI NAND" a drop down list of subdirectory folders should be displayed. If the folder "MUSIC" is not there, you will need to create a new folder and label it "MUSIC".

Here is how to create a new folder.
With the folder "PPI NAND" highlighted, move the cursor up to the upper right hand corner of the "Windows Explorer" window and select the tab "File". From the drop down menu select " New Folder ". This should cause a folder to appear in the window to the right of the "Sansa e250" window. The new folder should be highlighted and labeled "New Folder". Select the "New Folder" and rename it "MUSIC". When renamed, select the PPI NAND folder and the new folder "Music" should be listed as one of the folder in the subdirectory. If so, you can select it to see if the Music folder contains and music files. If not, you will need to copy or drag your files into the new "MUSIC' folder.

Once I did all of this and disconnected my sandisk player, the player and let the software complete the programming work before shutting it off, it worked fine. My original problem was caused by shutting my sandisk player off after disconnecting it from the computer before the sandisk software completed its work.

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