- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Begin the transfer. With the caller on the line, press the "Transfer" key. The caller will automatically be placed on hold and you will hear a dial tone.
Connect the caller to the other party. Dial the extension of the party you wish to reach. When you hear the extension ring or after you've announced the caller, complete the transfer by pressing "Transfer" a second time. If the person does not wish to receive the call, press "Release" to disconnect from the dialed extension. Press the key beside the flashing arrow on the LCD indicator where the various lines are displayed to return to the caller.
Cancel an incomplete transfer. If you make an error when dialing and need to retrieve the caller, simply press the key beside the flashing arrow on the LCD indicator.
Park an incoming call. Parking a call at a designated extension allows the recipient to answer the call from any phone in the facility. With the caller on the line, press the "Park" key twice. If your system designates a particular extension for parked calls, the caller will be held at that extension. Otherwise, the caller is held at your extension. To specify an extension for a parked call, press "Park," dial the desired extension and press "Park" a second time. Replace the handset.
Retrieve a parked call. On any system phone, press "Park" and dial the extension on which the call is parked. You will be connected to the caller.
Help! When we transfer a call to an extension that is set-up to go to a cell phone. the cell phone receiver has issues picking up the line. The automated systems says to "Press 1" to pick up the line. The receiver press's 1 but the call gets dropped.
From the phone, press intercom and dial 790. That clears any "cleaning person" button presses. Check the ringer control button on the left side of the phone to make sure it's on. The "we can't pick up the call" is disturbing because the line should appear on your phone. In a TD system, the lines are normally numbered 01-12, but that's on this side of the pond. If you have ISDN ot EI trunks, they may be different. In a standard key system, the line buttons are called Single CO (SCO) buttons and are programmed by prressing Program 99 on an idle phone, then the button and reading them. If they don't say SCO 01 02 03 etc, you dial 0+01 02 03 etc STORE to change them.
Pick up the handset and drop it back down when you're finished.
Extension call forwarding is controlled by a timer, and they put these things in the manual. If your CF after 2 rings is from a call to a specific extension, from that extension, dial *713 and a 2 digit number from 00-99 seconds on the intercom. Start with 18.
If your call forwarding is from intercept, then you have a system programming issue and need to look in the installer's manual or check with your system programmer.
Your voicemail thinks that it is ringing six times. The time that it takes to transfer to the extensions counts. Whiloe it seems that there is a lapse the system actually is using enough time to ring six times total. If you need longer ring time at the extension, take in account the transfer time and set it to pick up after 8 or 9 rings. It will actually only ring six. You just have to trick the system a little.
Either call line 3 first, or make your phone ring :-)
What might be the easiest is to swap modular plugs in the back room between 2 and 5. That way, you get your old extension back and everything will work as it did.
If you can't do that, then you're going to have to do some system programming to turn on the ringing on your phone. If you have a TA series system, you should be able to do it from either the PC or a phone connected to jack $1. If you have another model, you should have a system manual on how do make programming changes.