Question about Brother Office Equipment & Supplies

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My printer is a Brother HL5250DN mono laser.The Duplex mode appears to be malfunctioning. Even though the main paper tray is full whenever I try to print in duplex mode the printer indicates 'no paper'. There appears to be no blockage or traces of paer in the system anywhere. It prints normally and picks up the paper from the main tray when I print in normal single face mode. Duplex mode does however function when I place paper in the single feeder tray at the front of the printer.

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Hi there,

Sometimes if that happens it means that the rollers could not pick up the paper. Try lightly rubbing a bar of soap on the rollers. Just don't overdue it.

Good Luck!!
Thanks

Posted on Jun 22, 2009

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Checked the whole printer, and couldn't find a paper jam, yet the red printer light wouldn't shut off. I finally followed the instructions on Brother's website for removing a paper jam, and the solution for all 4 printers was paper stuck in the fuser cover. See below on how to open the fuser cover.

Posted on Jun 22, 2009

  • SABARI ANAND
    SABARI ANAND Jun 22, 2009

    open the back and pushed
    the little levers in to release a flipper unit near the drum. Voila,
    next to the drum was a crinkled sheet of paper. The green light is back
    on and duplex print will be working

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