Question about Acer Aspire E650 PC Desktop

3 Answers

Computer turns off randomly

Hi I have an Acer E650 xpmce, I have had this for two years now. Recently over the last month or so, whilst playing zuma deluxe,or playing any dvds the pc has been shutting down randomly. Now in the past few days, it will also shut down when I am surfing the net. Sometimes straight after I have rebooted it. I now need to unplug it and leave for 10mins before turning back on and im lucky if it stays on for an hour now. I opened it up today and cleaned out a mass of dust, but after turning on again it shut down 20 mins later whilst i was just checking my email. I have scanned with norton anti virus and cannot find any probs. One strange thing is when i push ctrl alt del, the screen doesnt show up, not sure if that means alot. The fans seem to be working ok, but im by far the least computer savvy person you will ever find anyway. PLEASE HELP!!! I am totally at wits end. My appreciation in advance.

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  • Renata Yerkovich Jun 22, 2009

    Thankyou sooo much, Im gonna look into this tommorrow. Please dont laugh, but at the risk of sounding really dumb now, do I just go to a pc shop and buy ram, i really have no idea what it is. for eg. is it a disc I need to download?. Yes unfortunately, I am serious, I really do **** at this kind of thing!! A big thanks again!!!

  • Renata Yerkovich Jun 23, 2009

    Hi Wayne,

    Thanks for your prompt reply.

    Firstly, yes it does just turn right off and doesn't automatically reboot. Most times it will not reboot straight away and I usually have to wait 10 or so mins before trying. Secondly, I haven't done anything with the ram , mainly because I wouldn't know what to do anyway. And finally, when I cleaned out the dust I just used a cloth on all visible surfaces, no vacuum. I also have to say, my pc has been on for a couple of hours now, without issue, longest time so far. Now in saying that. it will probably shut down!!!! Thanks again for your professional opinion.

  • Renata Yerkovich Jun 23, 2009

    ps I also updated my anti virus and scanned my pc in safe mode today (fingers crossed)

    Kindest Regards

    Renata aka yerkov66

  • Wayne Mineard
    Wayne Mineard May 11, 2010

    Sorry. The "censors" inside Fixya starred out the word s-u-c-k.

    :- /


  • Wayne Mineard
    Wayne Mineard May 11, 2010

    A few comments and questions:

    1) When it shuts down, does it just shut off immediately? That is, you just lose power? You do not get any messages or warnings when it shuts down, do you? if you are not getting any messages it is probably not a virus.

    2) I don't think it is the RAM if you have not messed with it.

    3) If it is shutting down immediately, it is likely either the power supply or an overheating problem with your processor.

    4) When you cleaned the dust, did you also blow out the power supply? There is a fan it it also that will **** up a lot of dust too.

    5) Do you know how to get into your BIOS when it begins to boot up? If so, you probably have a selection to monitor the processor operating temperature. Just keep an eye on the temp and note if it steadily increases and levels off at some point.

    If you can answer these we may get a better idea of what's going on.

    Wayne


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  • Master
  • 392 Answers

This is the problem of the wrong RAM working... likely ur RAM has been spoiled try to replace and check it .. your issue will be solved.

Posted on Jun 22, 2009

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  • Master
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Hello again,

Cleaning with a cloth is not a good idea. The best thing is to purchase a can or 2 of what I call "canned air". It is very good to get into all those small crevices. Pay extra attention to the fan and heat sink over the processor. (The heat sink is aluminum and has several "fins" that collect dust.)

I still would suggest blowing the power supply out too. That canned air has a small plastic tube that can reach into it.

OH, and do this with the machine powered down. :-)

Good luck.
Wayne

(Note: I am placing this in the solution area. Consider rating it.)

Posted on Jun 23, 2009

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  • Master
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Plz update your antiviruse and scan your pc in safe mode, if the problem is not solved then plz check the ram and the power supply

Posted on Jun 22, 2009

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