Question about Sony Playstation 3 (PS3) Console

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PS3 customer support phone number?

I was wondering if anyone that had their PS3 system replaced by Sony due to disc reading problems has the Sony phone number to contact them as my machine is not working and it is my 2nd one aand I want a replacement cause theres no way im buying another one, this is crazy.

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Their number is 1-800-345-7669

Posted on Jun 22, 2009

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My ps3 wont let me on the network to play games on line. it says ive been logged off and it wont let me log back in.what do i do

Posted on Mar 01, 2010

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Tring to lan to ps3 to play call of duty 4 world war how do i do this

Posted on Aug 09, 2009

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I need help when i want to play a game it does not let me play the game and this is what it said registration of the trophy information could not be completed the game will quit what do i do

Posted on Aug 29, 2012

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1 Answer

System doesn't read disc when inserted


this can be due to three reasons
first you should know that the ps3 have certain discs they read depending on the region of your ps3. for example a european 3 may read discs with any region code depending on which region it was originally manufactured for.
you should also put in mind that you can check for the region of your ps3 by connecting it to the internet and going to online help under the web in the XMB or going to the carton of your console and looking at the lower right corner(a semi-globe with a number written above, also you can check the region of your disc by looking at the back of your ps3 disc casing(on the side you have playstation 3 written in full,it is usually like a globe sign with a number)
now, the problem might be one of the following and their solutions are given under
1.....you are probably trying to play a disc with a region code note compatible with your ps3 console system, make sure they match or they are compatible and if not this could be the cause but if they match, try the disc on another system and another disc on your system(this would help you narrow down to know if your console or disc is bad)
2....if it still doesnt work, your console lens is probably bad and it is best adviced that you send it to a repairer or back to sony(if you can)because the lens is packed in a very difficult way that any mistake could damage it permanently and as this could void your warranty.hope this helped you?

Nov 03, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

My PS3 won't read any discs. The PS3 accepts the


it could be "Blu Ray Drive Failure", and you'll find it's more common than you think. its best to take it back to the shop were u got it from if still under warrenty or ring sony customer care . they might either replace the part or replace the console .

Mar 21, 2010 | Sony Playstation 3 (PS3) Console

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My dads ps3 isnt reading any discs but it was working just fine yesterday


that is very odd that it would do this in a day hopefully it is nothing to serious but if it doesnt read any disc the sensor is most likely broke id call playstation customer support you can get the phone number from playstation.com

Dec 23, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 not registering disc's


Hi there my PS3 experienced a similar fault (40gb) & I would recomend you contact Sony PS3 Helpline as explained below.
This fault was fixed by contacting Sony Helpline directly & explaining the fault (laser/hard drive damaged). They agreed to fix this fault free of charge & honoured my warranty as I bought this system in January 2007 by faxing them proof of purchase. They arranged to collect my PS3 via courier & advised that it will be returned within approx 3 weeks along with an extended 3 month warranty. I have to say that Sony Helpline were very helpful & their customer assistance was excellent & if your PS3 does breakdown I would recomend that you contact the Helpline first to enquire if they can assist with the problem before seeking to have this fixed at a potential cost of £100.00 upwards by independant PS3 fixers.

Apr 23, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Play Station 3 40gb- Blueray lens is not reading discs


This is the number one problem with the PS3 so it's very common.

If you're in Ecuador I'd recommend fixing it yourself.

You can find tutorials on youtube and you can get a replacement laser on ebay.

First thing you need to do is take the PS3 apart and figure out which laser you have.

There are only two kinds.

If the bottom of the blu-ray drive is shiny then you have the KES-410A

If it's the other kind then you need KES-400A.

There are tutorials all over youtube on how to replace them.

Let me know if you have any other questions.


Mar 04, 2009 | Sony PlayStation 3 40GB System

1 Answer

Wont read disk


PS3 is The amazing device by sony but it has some common problems like Disc read Error etc.... Good news is that these all problems can be repaired with the help of DIY Guides, one such guide available at PS3 Repair Blog

Dec 06, 2008 | Sony Playstation 3 (PS3) Console

3 Answers

My ps3 doesnt reading any discs


Do you have the receipt? If you do, return it to the retailer and ask if they can replace it (they are legally obliged to replace it where I live, I'm not too sure about Asia though, but you should try anyway).

Or try to phone Sony and ask them (their customer service number should be on their website).

Jun 09, 2008 | Sony Playstation 3 (PS3) Console

1 Answer

Psp3 no disc reading


PS3 is The amazing device by sony but it has some common problems like Disc read error etc.... Good news is that these all problems can be repaired with the help of DIY Guides, one such guide available at PS3 Repair Blog

Jun 02, 2008 | Sony Playstation 3 (PS3) Console

3 Answers

PS3 wont read discs


maybe ur system is corrupt so u might have to contact sony and ask them about it, did ur games work fine before?

May 13, 2008 | Sony Playstation 3 (PS3) Console

3 Answers

Not reading disc


i have that problem too although mines is 40GB version i thought it was the grand theft auto 4 bug that had fucked it up but now it looks like a sony problem , gonna have to send it back which i really dont want to do

May 08, 2008 | Sony Playstation 3 (PS3) Console

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