Question about Rival 33511 5-Quart

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Handle broke off of lid

I bought this crock pot not even a year ago and last night the handle on the lid broke off of the lid....How do I go about getting this replaced if possible

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Re: handle broke off of lid

I went to, entered a support ticket with the model number and they are sending me a replacement handle ($10 value) for free. Excellent customer service!!

Posted on Feb 28, 2012

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Re: handle broke off of lid

Same problem here.  I just found this website:
I'm getting ready to order a replacement lid handle. Keeping my fingers crossed  

Posted on Dec 24, 2008

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