Question about Rival 33511 5-Quart

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Handle broke off of lid

I bought this crock pot not even a year ago and last night the handle on the lid broke off of the lid....How do I go about getting this replaced if possible

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  • SherrySA Nov 19, 2007

    The handle broke off of this crock pot the second time I used it. I need a replacement handle.

    I tried to get it replaced through Rival, but the part is not available.

  • juicybgirlOC May 07, 2008

    the handle just broke off my rival 33511 slow cooker too... any word on where i can buy a replacement?

  • Anonymous Sep 15, 2008

    My handles broke off a few years ago and the time had expired for a return so I thought there was nothing I could do. I looked online and saw others were having the same problem with the handles. I called Rival and they said they could not help with the handles but they could offer me a discount on a replacement ($3.00 off), not worth it. they tried to get me to purchase a carrying case to give me more of a discount but I still would have ended up paying about the same amount. I don't think I will buy any more Rival products.

  • Anonymous Apr 15, 2009

    Handle fell off during first use. I really dont think they could find cheaper hardware to secure lid

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I went to www.crock-pot.com, entered a support ticket with the model number and they are sending me a replacement handle ($10 value) for free. Excellent customer service!!

Posted on Feb 28, 2012

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Same problem here.  I just found this website: http://www.marbeck.com/crock_parts_rival.html
I'm getting ready to order a replacement lid handle. Keeping my fingers crossed  

Posted on Dec 24, 2008

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Posted on Jan 02, 2017

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