Question about Arris SBG1000 Wireless Cable Modem Gateway Router (493989-001-00)

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My son's mom has a motorola sb5120 modem and my son is trying to connect to the internet but it is asking for a security pass key what numbers does he need off the bottom of modem for this

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I would suggesting contacting the internet service provider to see if they have a record of one being supplied.
Alternatively if you are left with no other options, there is a small 'reset' hole on the back of the unit (you will need an open paper clip, or a pin to press it, as its recessed into the unit).
This will reset the SurfBoard modem to factory defaults, and may erase the security pass key if its been set.
Best of luck.

Posted on Jun 22, 2009

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Posted on Jan 02, 2017

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