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Creative zen touch dead

I connected it to my computer to re-charge the battery. I then took it out and when I tried to use it it now wont turn on. The only response I can get from it is when I re-connect it to my computer when the power light flashes on and off. It has not been used very much at all since I bought it about 2 years ago and I would guess it is only 25% full.

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  • Anonymous Feb 03, 2008

    yes, i've got exactly the same problem!! when i connected to PC, the PC won't detect it. but the flash light turned on and off.. errr what should i dooo?????

  • Anonymous Feb 27, 2008

    Same thing

  • Anonymous Jun 03, 2008

    i think i have the wrong charger because it would not charge when it was working.that happen with me and the light came on and off .then it went dead.PRETTY PLEASE WITH A CHERRY ON TOP HELP ME FIX IT PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I LOVE THIS ZEN OF MINE

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Same here, have not used mine in about two years. I just found it but the charger was missing, so I bought a wall charger because the usb would not detect it on the computer.the wall charger does not work either. I wonder if the internal battery goes dead after a while. I am thinking of calling customer service, because i do not want to spend money on a new iPod. I will post again after I call for help.

any other posts at all will be helpful.

Posted on Jul 08, 2008

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If the software fix doesn't resolve it you can always replace the logic board or battery, the part is available on Ebay. Here's a guide on how to disassemble a Creative Zen. Maybe a tech savy friend can do it for you. If you want to pay to have a service do it for you there are third party Creative Zen Repair Services.

Posted on Jul 25, 2010

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Same, barely used and now dea! usb plugged in it flickers blue but nothing more, no connection zilch :(

Posted on Aug 12, 2008

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My mp3 player stays on all the time and i cant turn it off


  1. Check that the Creative Zen Touch has the most current version of the firmware driver. Firmware updates typically fix most common errors and problems encountered when using the Zen Touch. Turn on the MP3 player and select "System" in the home menu. Click "Information" then press "Settings." Select "About." Look for the internal firmware's version number listed under "Version." The most recent firmware is 2.01.00 and was released in 2006. If your software is outdated, download an update from the Creative support site: http://support.creative.com/downloads/download.aspx?nDownloadId=100120
  2. Ensure that the song files you are trying to transfer to the Zen Touch are compatible with the player. On your computer, right click the song file to view its file format. The Zen Touch can play all unprotected WMAs, WAVs and MP3s. It does not support the popular protected AAC format that is used in online stores such as Apple iTunes.
  3. Verify that the Zen Touch's internal battery is fully charged. This may cause what appears to be a blank or dead screen, as well as slow responsiveness to your touch. Insert the power adapter brick connector into the Zen Touch's power port found on its right-hand top corner. Plug the adapter into a wall outlet to begin charging. The MP3 player will be finished charging in four hours. You may use the MP3 player while it is charging, but this may slow down the charging process.
  4. Adjust the screen contrast on the Zen Touch. This may resolve any issues you have with viewing the screen in bad lighting. From the main menu, click "Settings" and choose "Contrast." Slide your finger up or down the Zen Touch's touch pad to adjust the contrast to a suitable setting.

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