Question about Microsoft Windows Vista Home Premium with Service Pack 1: Windows

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My computer screen goes blank when I change the user

When im logged onto my user and when I click on change user or log off, my computer screen goes blank, but the monitor is still running. Does anyone know a solution to this problem? Thanks...

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Hi, A(n) (recently) installed program is probably causing the problem, interfering with the service that takes care of the logon and -off process. To see if this is causing the problem, you can try the following:
Use this method if you remember around which date the problem started: 1. Click 'Start' -button 2. Type the following into the 'Searchbox': rstrui.exe 3. 'System Restore' opens 4. Select a date from which to restore your computer from. Needless to say, the date you choose should be a date on which you weren't experiencing the problem :-)
Use this method if you don't remember around which date the problem started: 1. Click 'Start' -button 2. Type the following into the 'Searchbox': msconfig 3. A system configuration window will show, where you can change the way Windows starts up 4. On the 'General' tab select the second option to boot diagnostically, loading only the standard devices and services. 5. Click 'OK' 6. Click on 'Reboot' 7. When you're computer has rebooted a message will show telling you that you've changed the way windows should start up and the system diagnostics window will show as well. 8. Since only standard devices and services have been loaded, try to logoff or change user and see what happens. If everything goes well, you know that a program, which should be a program you've installed before any problems started showing up, is causing the problem. If not, there's a corruption in the services of your operating system. 9. If everything goes well, you can start loading other services (from programs you've installed in your computer) one by one from the 'System configuration' window by clicking on the 'Services'-tab.
When you've found the the program that's causing the problem, delete it from your computer and select from the 'System configuration' window, 'General' tab the first option, for windows to start normally.
I hope this helps Good luck.
Cheryl

Posted on Jun 22, 2009

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