I would suggest replacing the needle, make sure the needle is correct for the fabric and thread being sewed.
sometimes when the fabric gets caught in the feed dog area, there are different reasons, I'll list some below
fabric is too thin--needs stabilizer
top thread has some off the thread take up lever
bobbin is turned the wrong way in the bobbin case
needle is damaged--replace needle with correct size for fabric being sewed--and insert the needle correctly into the needle holder.
if these suggestions don't help, I also suggest having the machine checked to see if there is some other problem like timing.
SOURCE: Janome memory craft 5700, purchased 2004
Take out your bobbin case and examine it for nicks, scratches and or rough spots.If the problem is not too bad it may be possible to buff out the bad spot with an emery stick or emery cloth. If that isn't possible or it makes too much noise after you buff it you will have to replace it. Look especially along the edges and underneath.
sewman7
SOURCE: needle jaming and thread gathering under bobin case
when this happens to me (the needle breaking) I make it a thing to do and that is to use a qtip with a bit of oil and clean the bobbin holder and then use canned air and blow out the lint from area and this may help you. You may have a tiny tiny piece of needle left in the holder and this will play havoc with any kind of sewing machine. I have suffered through it many times before I made this a practice when needle breaks
it's possible that the computer part of the sewing machine is going out or the computer could have a short in it
it needs to be serviced
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