Question about GN Netcom GN 9350 Wireless Headset

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GN 9350 Headset won't charge, blue light remains off I tried the solution of placing the headset on the charging cradle, then pressing both phone/USB button simultaneously The headset light didn't go on. I also tried unplugging/plugging in the unit. Settings went off/on, so plug works. When I first place the headset on the charging cradle, the 4 green "blinky" lights go on, so it seems that I'm making a connection with the headset. There's a lever switch at the top of the headset - I can push it in or up/down, but not sure what that does. Ira Serkes

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Unplug the unit, then take the ear piece and slide the battery off .... When you have the battery detached from the ear piece, wipe off the metal prongs, leave it off for a few minutes, then put back together. Make sure you plug the unit back in. It will take a couple hours for the unit to be charged. That should take care of the issue.

Posted on Sep 16, 2009

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Try to re"pair" it by holding down the pair button for a few seconds.

Posted on Dec 09, 2009

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If none of these suggestions resolve the problem, then what? I'm having the same issues, tried every solution posted, and the 4 green lights never come on aside from the initial connection with the base, the blue light on the headset never turns on, and all I hear is a constant three tone beep repeat over and over from the earpiece.

Posted on Sep 20, 2012

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  • Bruce May 01, 2013

    I have EXACTLY the same problem. Did this ever get resolved?

  • Lise Sexton May 02, 2013

    Same here - Same issue. :(

  • jams777 Aug 09, 2013

    try holding down the button on the left. 2 arrows pointing towards each other, while the headset is plugged in. This got my base to fully light up, but all I have so far is static when I should have a dial tone.

  • Carson Contreras Galaviz

    Thanks Jams777! That worked!!

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1 Answer

I have a constant beeping on my jabra headset gn 9350


headset not syn'd with base, replace headset in base and remove power from base
count to 10 re-power base allow set up to complete, green lights across base and blue battery light on ear piece, allow to charge if less than two green lights on base.
if this still does not work slide ear piece apart count to 3 and silde back together again replace in base and allow to light up again, it will now work

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The charging lights come on when the headset is placed on the stand then go out immediately. I put in a new battery but same problem. The headset is not working.


Seeing as you already ruled out a bad battery, it sounds like the unit has gone on you, GN Netcom does offer a full one year warranty on their wireless products, I would recommend calling your distributor, and seeing if you fall within the replacement range.

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Good afternoon, I´m trying to


Have you tried:

http://plantronics.custhelp.com/cgi-bin/plantronics.cfg/php/enduser/std_adp.php?p_faqid=8165&p_created=1128461658
I was searching for this today and happened to find the above on the plantronics website. It definitely frustrated me till I found out about how to put the base in pairing mode.

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Does not work for phone.


remove the battery and put it back

Oct 29, 2009 | GN Netcom GN 9350 Wireless Headset

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The blue light on my base unit is on but the headset does not app


Unplug the unit -- Then grab the ear peice, and slide off the battery, wipe off the metal prongs ...leave apart for a couple minutes, then put back together. Make sure you plug the unit back in. It will take a couple hours for the battery to charge. But this should solve your issue.

Aug 29, 2009 | GN Netcom GN 9350 Wireless Headset

1 Answer

My Headset just stopped working on the gn9350 headset. The base is on but it does not seem to be charging and there is no light on the headset or in front on the charging station. Is there some way to...


Hi I was in a live session with you when you left. Apparently you have not paired the headset with the base. All you have to do is follow this procedure
Place the headset in the charging base->Press the base's pairing button->Both the telephone and USB buttons on the base until the headset's link indicator will light for 2 seconds indicating that the pairing is successful. It should probabl charge after this.
Let me know if you need more help.

Sai.

Mar 17, 2009 | GN Netcom GN 9350 Wireless Headset

1 Answer

GN 9350 Wireless Headset doesn't ring on the headset when phone rings


It only picks up certain digital rings. I changed the ringer on my phone and had the same problem. To fix it, I had to plug in the little microphone that plugs into the handset lifter and place the mic over the ringer speaker. Now it works fine.

Jul 11, 2008 | GN Netcom GN 9350 Wireless Headset

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