Question about Logitech Harmony One Advanced Universal Remote with Color Touch Screen

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Harmony one remote stuck on " starting to watch blu-ray '

I lift harmony one remote from its charger, and starting to watch blu-ray comes on screen, and no other feature or button, including on/off, activities, help, menu, info, guide, exit, etc, works. Is 2 weeks old,and has been working perfectly. Turned it off and put in the charger last night, this morning picked it up and was stuck on starting watch blu-ray....please help!
Thank you~
Gary

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Posted on Jan 02, 2017

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SOURCE: Harmony 550 quit responding as I watched a blu-ray movie.

Hi. The 'Welcome to Your Remote' messageon a H550 means that there is a button that is stuck down on the remote.

1. Take out the battery, and push in and massage each button to ensure it is not stuck down.

2. Put the battery back in, update the firmware. To do this, log in to the software, click 'Downloads' at the top and 'Firmware'

3. Update the remote.



That should get the remote working! :)

Posted on Apr 18, 2010

Testimonial: "I did have a button stuck. Put the batteries back in and it worked. Most excellent! Thank you"

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