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The printer printed a copy of advertising but when I try to print my document it says the printer is offline

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  • 4 more comments 
  • florenceelli Jun 21, 2009

    I tried everything but unplugging and it did not work so I will try that now

    Just tnhought you might have wondered where I got to, be back soon

  • florenceelli Jun 22, 2009

    Sorry that did not work either it just keeps saying the printer is offline

  • florenceelli Jun 22, 2009

    The printer is a 460 canon pixma is that whatyou need to know

  • florenceelli Jun 22, 2009

    I am running windows vista

    I will check again in the morning thanks

  • florenceelli Jun 22, 2009

    Thanks for your help but I don'r feel comfortable updating things, I think I will take the printer to repairman then he can worry about messing up

    Thanks again Florence

  • florenceelli Jun 22, 2009

    I just thought I would tell you I found out what was wrong with the printer

    The box that comes up when you press print, it shows the number of copies etc and

    also the printer, well I had the wrong printer showing-I had canon 460-1 instead of

    canon 460 pixma .

    Just another one of my dumb mistakes, but it may help you in the future



    Thank you Florence

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Hi,
I think you get advertising page by self test of printer that does not requires connection with computer.
Please make sure USB or serial cable are connected with printer and computer properly.
Install printer software/ driver CD in computer, restart computer and try printing now.
In case of problem, shut down computer, unplug printer and computer from AC outlet for couple of minutes, reboot them and check printing.
Thanks.


Posted on Jun 21, 2009

  • 4 more comments 
  • Shahid Electronics
    Shahid Electronics Jun 21, 2009

    I tried everything but unplugging and it did not work so I will try that now

    Just tnhought you might have wondered where I got to, be back soon
    =========================================================

    Please intimate printer model and brand, what Windows is running in computer as well.
    Thanks.



  • Shahid Electronics
    Shahid Electronics Jun 22, 2009

    Sorry that did not work either it just keeps saying the printer is offline
    ===================================================

    That message means there is no communication between printer and computer.
    Are these connected with USB wire? Replace it another one and use other USB port in computer so computer will recognize printer.





  • Shahid Electronics
    Shahid Electronics Jun 22, 2009

    Another option is to uninstall printer software from computer and reinstall that software.
    Are you running Windows XP or Vista in computer?
    You can check driver update for this printer at Canon Support.
    Thanks.


  • Shahid Electronics
    Shahid Electronics Jun 22, 2009

    Yes, Please update printer driver of Vista from above Canon support.
    Thanks.


  • Shahid Electronics
    Shahid Electronics Jun 22, 2009

    Thanks for your help but I don'r feel comfortable
    updating things, I think I will take the printer to repairman then he
    can worry about messing up


    Thanks again Florence

    ====================================================================

    No Problem,
    Good Luck.


  • Shahid Electronics
    Shahid Electronics Jun 22, 2009

    I just thought I would tell you I found out what was wrong with the printer

    The box that comes up when you press print, it shows the number of copies etc and

    also the printer, well I had the wrong printer showing-I had canon 460-1 instead of

    canon 460 pixma .

    Just another one of my dumb mistakes, but it may help you in the future



    Thank you Florence
    =======================================================================

    Wow, so it was wrong selection of default printer in computer.
    Thanks to let me know that.


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