When I hook up my Xerox WorkCentre to my computer the printer doesn't work. I have tried two different routers. Everything esle works but the printer.

Comment about IP address to be the same will not resolve your problem. Some clarification has to be made here.

Scenario # 1

Computer
IP Address - 192.168.1.100
mask 255.255.255.0
Gateway 192.168.1.1

Xerox WorkCentre M20i
IP Address - 192.168.1.20
mask 255.255.255.0
Gateway 192.168.1.1

Note # 1
If you have Added your printer through the LAN, the Port to be created here is TCP/IP port with above mentioned sample IP address. If not, Port DOT or USB will be the alternative port.

Note #2
To verify that your configuration is correct, here are some steps to follow.
1. Click start, then Run, then type CMD (this will take you to Dos Prompt)
2. Frompt Dos Prompt, type Ping 192.168.1.20
3. Watch for 4 sent and 4 replies 4/4 should be the right response on ping.

Scenario # 2

Direct Connect
Use your USB and start Installing your CDs which contains;
a. Drivers
b. ScanSoft

Do not Install any other CDs at this point.


With this settings, you can be sure to get connected to your printer.

Hi
check the ip address on xerox and computer both have to be the same and if u want our technician support contact us at http://tinyurl.com/ldnuy2