Question about HP Officejet 6310 All-In-One InkJet Printer

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Can no longer send/receive faxes since switching to digital phone

Since switching from analog to digital phone service I can no longer send or receive faxes (my HP Office Jet 6310 says there is no dial tone).

Comcast says it is an HP problem, HP says it is a comcast problem, Best Buy says get a new fax machine.

Help!

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I have Vonage digital phone service but my HP6310 performs the FAX TEST with a full PASS report. I seem to fax out if I turn ECM mode off but cannot seem to accept a fax -- no errors just "NO FAX" after 4 consecutive attempts by an outside party. Sorry no solution -- only I have the same problem.

Posted on Sep 09, 2009

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Hi
fax does not work on digital line it only works on analog line........if u want our technician expert then contact us athttp://tinyurl.com/ldnuy2

Posted on Jun 21, 2009

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Not receiving any Fax, only can send out Fax.


Hi Mechanic.

The problem could be with your phone service if you are on digital lines, you would have to install a digital to analog filter. If you are analog the comm errors are typical of a line with a lot of static. You can change two settings on the printer which should solve the issue until you install a filter.

The two settings which are under the fax set up menu/ all faxes\
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Good luck

Al
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If you have a digital phone service like Vonage or your ISP is a cable company that offers phone service, then you're digital as well, and your fax machine has an analog modem, the two devices will not work unless the phone company puts a filter on that will simulate the analog signal and allow the fax to oeprate normally. Call them and ask them to please initiate the digital filter for your line. I wish HP would come out with a digital modem so the problem can be solved for us $800 all in one customers can use our fax machines again. HP's image is getting worse and worse with lack of solutions, and high dollar fixes they leave up to the customer. A modem swap out should be given to the customers who bought this item and was not told the modem was analog. HP won't do it, they only see $ signs these days.

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