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Re: tomtom device will not turn on at the power supply.
Well this is a guess here. Are there any lights on the unit at all? when it was on the charger did it light the chatrge lights ( blinking). Try putting it back on the charger and seeing if it turns on while connected ( may take a few mins before it will) If it does turn on wjhen on charger I would suspect either the battery discharged instead of charged, or the battery collapsed. It needs to be sent for repairs.
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Then it means power is not reaching the
unit. The power is mainly obtained from the battery, and if the battery
is not charged, then it will not come on. Try to charge the gps device
for about 2 hours then try to turn it on. If it does not come on, then
it means the battery did not get charged. That can be a problem from
either the battery or the charger or the charging port.
test the battery by fixing it in another gps and charging it for about 2
hours then turn it on. If it powers on the gps, then it means the
battery is okay, but if it does not turn it on, then it means the
battery is weak and cannot hold a charge and the solution is for you to
replace the battery.
Next you test the charger by trying it out
on another gps device, if it turns it on, then it means the charger is
intact but if it does not turn it on, then the fault is from the
Finally, test the gps itself by trying to charge in by
connecting it to the computer using the USB cable, then you turn it on,
if it does not come on, then it means there is a problem with the
connection port or there is an internal problem or something with the
If your TomTom GO/ONE/RIDER is frozen, won’t turn on or does not
behave as it should, it can be fixed by resetting or restarting your
TomTom device. A reset will not delete any data from your device, with the exception of SMS messages on TomTom GO500/700.
your GO/ONE/RIDER to the power charger. If you have a power charger,
use it to power your TomTom GO/ONE/RIDER. If you do not have a power
charger, make sure that the battery in your TomTom GO/ONE is fully
charged. Note: You need to charge your GO/ONE for at least 2 hours using the 12-24V cigarette lighter adapter.
your GO/ONE/RIDER. To reset the unit, you simply have to push a
straightened paper clip (or something similar) into the RESET hole on
On TomTom GO 910/710/510, the RESET hole is located on the bottom of the device.
On TomTom GO 700/500/300, the RESET hole is located on the bottom of the device with the word RESET right next to it.
TomTom ONE, the RESET hole is located on the bottom of the device, with
the word RESET right next to it (just below the SD card slot).
TomTom RIDER, the RESET hole is on the bottom of the device, behind the
SD card door. When opening the SD card door you will see the RESET hole
on the left, right underneath the SD card slot.
Your TomTom GO/ONE/RIDER is now reset. Finally, press and hold the power button for 2 seconds.
This happens with my cell phone all the time too, just have to go to manage phones and delete my phone then re-configure it and that seems to fix it for a while at least. Also night & day always has to be done manually, it won't change automatically that i'm aware of. I'm pretty sure i had to download some of the free voices from the TomTom Home or website initially, in any case i prefer to use my TomTom 720 without voice as becomes annoying listening all day nag nag nag blah blah blah.
1. Connect the TomTom to the USB for power (green light should be on).
2. Hit the reset button on the bottom of the device - you should feel it depress slightly.
3. Press firmly and hold the power button and count to 10.
5. Try this a couple of times if it doesn't work the first time.
Even if your battery is ****, the power connection has a pass-through, so you can still use the device as long as its connected to the charger.
- Do a soft reset of the system, with the paperclip (see tomtom site)
- Put the device on the docking station and connect it to power as well as to your computer. While it's turned off
- Turn on the TOMTOM while connected to the computer
- Start the TOMTOM Home software
- And it made connection again
- Disconnect the device via the software
- Take the device out of the docking station
- Turn it off and on once
This worked for me, my next step would have been the support desk. Grtz Derk
Mine is about three weeks old and just did the same thing. I ahd been using it while walking in a town in Germany. So I did not even have power/docking or PC problems.
I reset the unit with a paper clip. Look in the mounting opening at the lower rear of the 910, there is a small cut out. press this carefully, mine is now back to life and did not even lose my 'recent' list.
The battery inside the tomtom is a lithium iron type. They generaly do not have any memory effect so you don't need to run them down as it serves no purpose. You can charge lithium iron whenever you want. Sometimes if a lithium iron battery drops below its absolutly flat voltage which is somewhere around 3.2 volts in a tomtom , it wont take a charge. This is because the charger has a protection circuit inside it that shuts it down if too much current is drawn. As such if the tomtom battery is really really flat then the charger will see it as a dead short and will shut itself off meaning that the battery wont charge at all. If you open up the tomtom , then using some wire off-cuts insert them into the batteries little plug holes. Connect a 9v battery to those 2 bits of wires " THE RIGHT WAY ROUND " for about 10 seconds . The battery will then be shocked upwards in voltage. This might then be enough for the charger to see the tomtom battery at over the 3.2 volts. Hopefully the charger will then charge it. Be carefull with is 9v as its actually over-voltage and charging lithium iron batteries can be a bit dodgy if you do it for too long. Actually , using a bench power supply is a much safer idea and you can also limit the current too but if youre not technical and dont have the right kit , then its worth trying the 9v battery thing as last resort. hope this helps.