Question about Sharper Image TomTom GO 720 Portable GPS with Bluetooth GPS Receiver

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Tomtom device will not turn on at the power supply.

We turned the device off &placed it on the charge unit, the next day we could not get the device to turn on. We have only a black screen.

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  • lsallen Jun 22, 2009

    Thank You so much, I did as you suggested, waiting several minutes, held down the power button & it turned right on, great input/suggestion. Again Thank You!!!!

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  • Master
  • 4,090 Answers

Well this is a guess here.
Are there any lights on the unit at all?
when it was on the charger did it light the chatrge lights ( blinking). Try putting it back on the charger and seeing if it turns on while connected ( may take a few mins before it will) If it does turn on wjhen on charger I would suspect either the battery discharged instead of charged, or the battery collapsed.
It needs to be sent for repairs.

Posted on Jun 22, 2009

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I turn on my tom tom go 700 and the screen appears with a picture of the tom tom in a green box and then it stops and i wont turn of


If your TomTom GO/ONE/RIDER is frozen, won’t turn on or does not behave as it should, it can be fixed by resetting or restarting your TomTom device.
A reset will not delete any data from your device, with the exception of SMS messages on TomTom GO500/700.
  1. Connect your GO/ONE/RIDER to the power charger. If you have a power charger, use it to power your TomTom GO/ONE/RIDER. If you do not have a power charger, make sure that the battery in your TomTom GO/ONE is fully charged.
    Note: You need to charge your GO/ONE for at least 2 hours using the 12-24V cigarette lighter adapter.
  2. Reset your GO/ONE/RIDER. To reset the unit, you simply have to push a straightened paper clip (or something similar) into the RESET hole on the device.
    • On TomTom GO 910/710/510, the RESET hole is located on the bottom of the device.
      tomtomgox10.jpg
    • On TomTom GO 700/500/300, the RESET hole is located on the bottom of the device with the word RESET right next to it.
      tomtomgox00.jpg
    • On TomTom ONE, the RESET hole is located on the bottom of the device, with the word RESET right next to it (just below the SD card slot).
      tomtomone.jpg
    • On TomTom RIDER, the RESET hole is on the bottom of the device, behind the SD card door. When opening the SD card door you will see the RESET hole on the left, right underneath the SD card slot.
      tomtomrider.jpg
  3. Your TomTom GO/ONE/RIDER is now reset. Finally, press and hold the power button for 2 seconds.

Dec 16, 2009 | Tomtom GO 700 GPS Receiver

Tip

TomTom XL 330 not coming on?


If you TomTom is not coming on after a long sleep.. I.E. more then a few days with no use, try this......

(1) Plug the unit into either a PC or your Car
(2) Wait for about 2-5 minutes to get some charge into the unit
(3) Press and hold the power button for about 15-20 seconds until you see the start-up screen

Why did it die? I have found and many other have found the battery does not live long without a power supply to charge it, it would seem to me even thou it is powered off, the TomTom is still sucking away at the battery and it would seem there is nothing that can be done about it.

on Sep 16, 2009 | Tomtom XL 330 Car GPS Receiver

2 Answers

Tomtom wont come on, tryed the reset still wont work, it has been chargeing for three hours


You battery is dead. Even though it is saying charging, your battery is not accepting the charge.

Nov 26, 2009 | Tomtom ONE GPS Receiver

1 Answer

Certain functions not working? tomtom go 720


This happens with my cell phone all the time too, just have to go to manage phones and delete my phone then re-configure it and that seems to fix it for a while at least. Also night & day always has to be done manually, it won't change automatically that i'm aware of. I'm pretty sure i had to download some of the free voices from the TomTom Home or website initially, in any case i prefer to use my TomTom 720 without voice as becomes annoying listening all day nag nag nag blah blah blah.

Aug 10, 2009 | Tomtom GO 720 GPS Receiver

1 Answer

Tomtom problem


When you turn off the device with power button, you actually set the device in stand by mode, not fully turned off.
This state will drain the battery.

The only way I know to turn device fully off, is to do a reset with paperclip at bottom of device...

Mar 05, 2009 | Tomtom One Europe v2 GPS Receiver

1 Answer

Doesn' t turn on


1. Connect the TomTom to the USB for power (green light should be on).
2. Hit the reset button on the bottom of the device - you should feel it depress slightly.
3. Press firmly and hold the power button and count to 10.
5. Try this a couple of times if it doesn't work the first time.

Even if your battery is ****, the power connection has a pass-through, so you can still use the device as long as its connected to the charger.

Dec 19, 2008 | Tomtom GO 720 GPS Receiver

5 Answers

Tomtom one xl freezing on start up screen


OK... I found an amature solution;

- Do a soft reset of the system, with the paperclip (see tomtom site)
- Put the device on the docking station and connect it to power as well as to your computer. While it's turned off
- Turn on the TOMTOM while connected to the computer
- Start the TOMTOM Home software
- And it made connection again
- Disconnect the device via the software
- Take the device out of the docking station
- Turn it off and on once

This worked for me, my next step would have been the support desk. Grtz Derk

Sep 28, 2008 | Tomtom ONE GPS Receiver

1 Answer

Tomtom GO 910 GPS stopped working


Mine is about three weeks old and just did the same thing. I ahd been using it while walking in a town in Germany. So I did not even have power/docking or PC problems.

I reset the unit with a paper clip. Look in the mounting opening at the lower rear of the 910, there is a small cut out. press this carefully, mine is now back to life and did not even lose my 'recent' list.

Jul 13, 2008 | Tomtom GO 910 GPS Receiver

4 Answers

Tomtom 4v00.910 won't turn on


The battery inside the tomtom is a lithium iron type. They generaly do not have any memory effect so you don't need to run them down as it serves no purpose. You can charge lithium iron whenever you want. Sometimes if a lithium iron battery drops below its absolutly flat voltage which is somewhere around 3.2 volts in a tomtom , it wont take a charge. This is because the charger has a protection circuit inside it that shuts it down if too much current is drawn. As such if the tomtom battery is really really flat then the charger will see it as a dead short and will shut itself off meaning that the battery wont charge at all. If you open up the tomtom , then using some wire off-cuts insert them into the batteries little plug holes. Connect a 9v battery to those 2 bits of wires " THE RIGHT WAY ROUND " for about 10 seconds . The battery will then be shocked upwards in voltage. This might then be enough for the charger to see the tomtom battery at over the 3.2 volts. Hopefully the charger will then charge it. Be carefull with is 9v as its actually over-voltage and charging lithium iron batteries can be a bit dodgy if you do it for too long. Actually , using a bench power supply is a much safer idea and you can also limit the current too but if youre not technical and dont have the right kit , then its worth trying the 9v battery thing as last resort. hope this helps.

Jan 23, 2008 | Tomtom ONE GPS Receiver

1 Answer

Doesn' t turn on


reset the device by pushing the reset button near the plug on the bottom of the unit , then it will come on i presume you upgraded by the internet you need to use a paper clip to reset the unit

Sep 25, 2007 | Tomtom GO 700 GPS Receiver

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