Question about Nokia 5800 XpressMusic Smartphone

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I have only had the thing for three days.. it's showing the message Phone start-up failed. Contact the retailer. nothing happening.. any suggestions??

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  • isobel_mckin Jun 21, 2009

    thanks!! seems a bit odd as i have only had it five minutes :-)

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  • 220 Answers

All your phone needs is to be updated, contact any nokia sales point and they will do it for you.

Good luck

Posted on Jun 21, 2009

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Posted on Jan 02, 2017

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1 Answer

My Nokia n72 phone fails to start up.it says contact the retailer.what should i do to fix this and im in ghana and i do not know the retailers number.pls help


This means,your phone software is corrupted due to some instances like full memory,system failure etc. .The only thing you can do is try to hard reset your phone.By doing this,follow this procedure.

Remember that there is no way to retrieve all of your data.because your phone system failed to start up.

Here is the procedure.

1. turn off your phone
2. remove battery
3. remove sim card
4. remove memory card then put the battery again.

5. press * (asterisk) , 3 (three) call button simultaneously then press POWER ON, (continue pressing the three given keys (you can release the power switch now) until the phone open and selecting the country (you can release the three keys now.)

If still on "Phone start up,contact the retailer",just repeat the procedure 3 times.

If does not work? need to reprogram the phone and it will be possible if you bring it to any mobile service shop near your location.


Hoping that this method works...Thank you for visiting Fixya.

Jul 17, 2011 | Nokia N72 Cellular Phone

1 Answer

My nokia 3230 failed to start up. when i turn-on the button it wll only show the phone brand which is Nokia then a message will appear on screen which is "phone start-up failed. Contact the retailer." can...


My nokia 3230 failed to start up.... Answer Failed: retry My nokia 3230 failed to start up. when i turn-on the button it wll only show the phone brand which... (More) (More) My nokia 3230 failed to start up. when i turn-on the button it wll only show the phone brand which is Nokia then a message will appear on screen which is "phone start-up failed. Contact the retailer." can you offer me solutions for this?

Apr 17, 2010 | Nokia 3230

2 Answers

Help please! My nokia 3230 failed to start up. when i turn-on the button it wll only show the phone brand which is Nokia then a message will appear on screen which is "phone start-up failed. Contact the...


Try this, it might work for you. First remove any extra memory card and sim card inside your phone. After doing that, turn on your phone without those things. If there is message "Please insert sim card" then your good to go. Put your sim card back to your phone and then turn it on again. If it is successfully start then next thing to do is to insert the memory card back to your phone and then start up your phone again. But if in this stage your phone failed to start, then the memory card it causing the problem.
If all fails, then you need to format or hard reset your phone. Hold the * + 3 + green call key and then start up your phone while holding those buttons until you see a screen that shows formatting. Make sure you have enough battery power to do this procedure. You can plug the phone charger to make sure that everything will be okay.

Please leave comments for further instructions. Thanks..

Mar 29, 2010 | Nokia 3230 Cellular Phone

1 Answer

Nokia 5530 xpress music phone start up failed


There can be a short circuit or any criticle problem therefore protective circuit in ur phone are activated & they stops phone to ON for avoiding the harm to u & ur mobile. It is appropriate to contact ur retailer or service center

Feb 22, 2010 | Cell Phones

4 Answers

Phone start failed contact retailer


sir i have c7 nokia when it on a message shown. phone start-up failed.contact the retailer.plese help me what i do

Apr 24, 2009 | Nokia 6681 Cellular Phone

3 Answers

Mobile startup failed . contact the retailer


hi,
Your phone's memory card must be infected with virus or has some fault. Please remove the memory card and try to start the phone again. If it goes through, please back up the data in your memory card and format it. In most cases, this procedure solves the "Phone start up failed. Contact the retailer" error.
I'd advice you to format your phones internal memory as well, it will flush out any errors present. save your "phonebook" data somewhere and Make sure your phone's battery is fully charged if not plug the charger in and proceed. NB: interrupting this process might render your phone useless. So, be careful.

To format press *#7370# it will prompt you for security code, enter it and the phone will reboot. Your phone will be reset to "factory settings."

Jan 13, 2009 | Nokia 6600

2 Answers

Nokia 3230 start-up failed


have you tried reformatting it??

try this

12345 is a standard code and 00000, but if you change it and you have forgotten your unlock code, you'll just have to reformat it

key combination which is used to hard reset the phone (similar to #*7370). It is useful in some cases, for example when the phone cannot reboot.

The trick is
Switch off the phone.
Hold down the following three buttons: Green (call answer) button, * button, and ‘3′ button
While holding these buttons, press the power button and switch on the phone
When the message ‘Formatting’ appears on the screen, release all of the buttons...


reformatting your phone will delete all your data and also will restore all the defaults of your phone, and any corrupted application will be reinstalled, but if the formating doesn't work, you'll just have to re flash it, the safe way is to go to a near repair shop of your phone and have then to re flash your phone,

Aug 28, 2008 | Nokia 7610

2 Answers

Phone start up failed


the operating software of your cell is corrupted..... so it is not switching on .. the operating software may be corrupted due to some virus attack this attack may be from pc or from another mobile from which you transferred some datas like songs etc...

i suggest you to visit technician and give you cell for flashing...
flashing is nothing but installing of new operating software to cell.. this can be done by using special DKU series cable........

after getting installed the new operating software dont forget to install an antivirus for your cell

Feb 15, 2008 | Nokia N70 Cellular Phone

10 Answers

Problem is""phone star-up failed. contact the retailer"


The best solution for this problem is to format the phone memory. U may think format will erase all applications but it is false . The essential softwares like mp3 player, camera, etc. are not erased.
The process for format of phone is :
1) turn off the mobile.
2) press and hold ( green dial button + 3 keypad + * ) and turn on the phone holding these 3 buttons(dial button + 3 + *) until formatting screen appears.
3) When formatting screen appears, just leave the keys. and ur phone is formatted now.
4) When finished, it asks for restart of phone.
5) Restart ur phone, and ur phone is ready.

Sep 09, 2007 | Nokia 3230

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