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that normally refers to the document feeder on the top of the machine, take A damp cloth and clean the rollers that pull in the paper, also check that there is no pieces of paper left behind from A previous paper jam, that will affect your paper sensors
Thanks for using FixYa. Before you can clear the error message, you must locate where in the unit the paper is jammed.
Unplug the machine for safety. Now follow these instructions based on where the paper jam is located.
1.Pull the paper tray out of the machine.
2.Pull out the jammed paper.
3.Reset the machine by opening the Upper Jam Clear Cover and then closing it.
If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.
4.Remove the Lower Jam Clear Cover from the back of the machine. Pull the jammed paper out of the machine.
5.Put the Lower Jam Clear Cover back on. Make sure the cover is set properly.
6.Open the Upper Jam Clear Cover. Make sure that there is no jammed paper left in the corners of the machine. Note: If the paper is jammed under the print head, unplug the machine from the power source, then move the print head to take out the paper.
7.Close the Upper Jam Clear Cover.
8.Close the output paper tray cover and slide it forward, then push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support flap.
Please do rate the solution and revert for further assistance.
My printer is constantly getting jammed, spitting out blank sheets of paper in between every printed sheet, clicking and snapping, etc.
There are a few places to check for a jam - pull the paper drawer out and check there, take the toner cartridge out and you'll often find a sheet there that you cannot see from any other angle, open the little compartment at the back and check there and the usual paper sticking out of the output just enough to pull it out the rest of the way.
I'll be looking for a new printer this week though. I can't take the constant paper jams and sifting out the blank sheets when I'm printing 500+ statements a month.
Definitely NOT an office friendly machine!
If it crumbles just before the exit, then the problem is with the fuser unit, there are 4-6 claws/teeth/scrapers that are supposed to help guide the paper out, when they wear out the catch the paper and turn them into accordions. Replace the claws, and check the heat rollers.
I too have this infuriating problem and the reason has already been pinpointed very well it is indeed the front rubber pinch cam not grabbing the paper well. I have approached this problem from another angle... under the front sprung loaded flap on the paper tray there are two compression springsapprx 1/2" in dia. Gently prise apart the 2 flap pivot (on the extended arms) to gain access to the springs ,pull out the springs and either replace them with slightly stronger ones or pull the existing springs apart to retension them and pop them back (long-nosed pliers or tweezers) this will restore the spring tension lost during use with the rubber pinch cam. Jabba0737
The samsung printer have three paper jam sensors. First (paper jam 0) after the feed rollers. Second (paper jam 1) at the left of the feed rollers and third (paper jam 2) at the fuser unit where it is hot. You can see the actuator between the two white rollers. Paper jam 2 is mainly cause by the scrappers out of position on the side of the upper heat rollers.You will have to clean it and put it back into position.