Question about GE GSH25JSRSS Stainless Steel Side by Side Refrigerator
I just installed a new filter. I have water to my ice maker but no water out of the water dispenser. I took apart the coupling under the door and i get water to there. Is there another solenoid inside the door. What could this be?
Contact GE and notify them of the problem. Also let them know that you have located numerous other cases of the problem online of people with the same problem. They will set up a service call and will cover the cost of the parts.
Posted on Aug 03, 2008
OK guys, GE does have a solution to this problem and it's EXPENSIVE. I goofed and called GE repair. $263 later it was fixed. Here's what I've done to villify them:
General Electric Company March 31, 2008
3135 Easton Turnpike
Fairfield, CT 06828-0001 Attn: J. Immelt Dear sir or madam, or whoever opens this because I know Jeff Immelt won't be the actual person to open it. This has already been sent to GE Corporation Appliance Park 6, Room 129 Louisville, KY. 40224 so don't send it to them. Send it to someone who may actually do something about this problem. I have a GE refrigerator, Model GSS25WGPAWW, S# AF 217252 which has had a continuing problem for several years. My first error was in not reporting this sooner. My home is in a gated community in which the developer used GE appliances exclusively. What I have determined now (after I paid for the repair) is that many residents have had the exact same problem: the in-door water dispenser freezes solid. The second mistake I made was calling GE repair to fix the problem. I was charged a total of $ 263.15 for the repair; $ 63.30 for the part, a flat rate of $79.95 for the repairman to show up and then $105.00 labor cost plus tax. Our community has an Internet based communications system ( Googlelist) and I posted the following message there. . My fellow residents responded that GE did fix many of the same problems at no charge after they call GE Customer Care rather than GE repair. Several others have paid for the repair. I then reported this to your sales http://www.geappliances.com/service_and_support/contact/form_service.htm) department up until the 25th of March , I have received no reply. ____________________________________________________________________________ TO:http://www.geappliances.com/service_and_support/contact/form_service.htm Just thought you'd like to know: I live in a gated community with over 1400 residents and they all got the following message: Posted on Googlelist-at Herons Glen So my water line to the in-door dispenser kept freezing up. I'd have to turn the fridge off and open the freezer door for up to 5 hours for it to melt. Then 3 or 4 days later it would freeze again. So the GE repair guy came and installed a $63 part in about 20 minutes. It was a heat tape applied inside the dispenser cover. Now for the fun part: $79 just to show up and then $105 "labor" ??? That's about $315 per hour - my kind of job. Oh yea, another $14.90 in taxes. Once I had the part number, I found the part on-line for $42. Forget about it really being a manufacturing defect that should be covered by warrantee. GE does not care! They advertise how "energy conscious" they are and then solve a defect with a heat tape that adds heat to an appliance that's supposed to be cold! Go figure! If this offends any ex-GE employees....GOOD _____________________________________________________________________________________ When I subsequently called GE customer Care on March 25th I was told "we have no recalls on that model and there is nothing we can do". I've gone on-line and searched for "GE water dispenser" problems and, WOW, you've got lots of problems. On March 26 I got a reply from From: email@example.com They gave me a Tracking Number and another phone number to call 1-888-348-7563. I called that number on 3-27-08 and got the same answer: "we have no recalls on that model, have a nice day". My question is: Will GE do something about this? I have $ 263.15 out of pocket cost, a copy of the repair bill is enclosed, for what appears to be a design flaw and that flaw has been repaired for others "at no cost". Sincerely, Tom Morookian 20729 Mystic Way No. Ft. Myers, FL 33917 239-731-3452 Tommorookian@aol.com encl: (1)
The real problem is that the water line is supposed to be installed against the front panel of the freezer door. During assembly they don't do this so some of the lines are against the inside edge of the door, they then "foam" the door and they freeze. The heat tape does fix the problem and you can do it yourself. I'm "GEsucks" for a real good reason. I've posted this on several web-sites and I'm looking for a lawyer to file a class action suit!
Posted on Apr 21, 2008
No there isn't another solenoid in the door but remember that the waterline is running through the freezer door so if your freezer is to cold or if the channel the waterline runs through in the door is running to close to the inside of the door(usually happens in produstion when they inject the foam in the door it moves the channel) it will freeze your waterline.
Posted on Nov 03, 2007
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Posted on Jan 02, 2017
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