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Screen goes blank when being called or calling out!!!

Hi, ive just bought the LG VIEWTY SMART GC900 and when i call someone or if someone calls me the screen goes blank, so it means i cannot have loudspeaker on or use the dialpad. i can still hear people and them me. it was working fine when i first got it so im quite confused.

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Reviewed by Geoff_W from UK on 26th Jun 2009
A GREAT PHONE - spoiled for many by the screen blanking problem on making or attempting to receive calls. Some seem to have solved the problem by removing screen protectors, but this didn't work for me. I sent the first phone back for a replacement - but this was just as bad. The problem seems to be the result of a poorly calibrated proximity sensor - but you can re-calibrate it. The following procedure worked for me, but it's potentially dangerous, and could ruin your phone if you're not careful - YOU HAVE BEEN WARNED! 1. On the phone keypad enter the following code: 1809#*900# to bring up the engineering settings menu. 2. Scroll down to the entry called OTHERS and select it. 3. Scroll down this menu to the entry called PROXIMITY and select it. 4. You should see three options: Enable, Disable & Start Calibration 5. Select Start Calibration - after a few seconds it will return a new figure (mine was 3627) 6. BACK right out of the menu system, and make a test call - it should blank the screen when you hold it to your ear (or when you hold a finger near the sensor), but come back on again when you remove it. It worked for me - so now my Viewty Smart works just as it was supposed to. This information is offered without warranty - Good luck if you try it! 4 stars for the phone design - loses one for the delivery set-up, and lack of documentation of a fix.
This method worked for me.

Posted on Jul 11, 2009

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Solve my problem , thank you very much

Posted on Jan 18, 2010

  • aaronng383 Jan 18, 2010

    solve my problem .

    thank you very much !

    thank you very much !

    thank you very much !

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