What number do you put it on to freeze hard

you may have ab ad fan inside the cooler and all of the cold air is staying at the bottom. Also there may be bad insulation at the top and there may be warm air up there.

When you are freezing something, set your freezer on its highest setting. However, if you are going to leave your freezer empty for a long time, you should change the setting to a lower one. Here's a great tip for ice cream: place a tub of ice cream in a ziplock bag before putting it in the freezer; it prevents freezer burn. You know when your ice cream gets so cold, it's hard to scoop out? Doing this stops that, it's keeps the ice cream just soft enough for easy scooping!

In the freezer side there is a panel in the back. behind the panel are the evaporators. over the evaporators are heaters you will find one of then broken from water dropping on it the bottom one was broken on mine. put a fan to the freezer and thaw it out. get the model and serial numbers and look on ebay.com. or there is a place called http://www.repairclinic.com/
These are not hard to change but above all UNPLUG THE FRIG OR THEY MAY PUT YOU IN ONE.

Hope this helps.

Check that all vent areas are clear of any dust or food packaging. If you have ice build up it needs to be thawed out also because it will only continue freezing until it gets proper airflow.

Try plugging something else in the outlet. A lamp would work to make sure you did not trip a circut breaker when you plugged back in after defrost.

freezer may be iced up,defrost it and try again

Make sure nothing is inhibiting air flow. I don't think it is advisable to store food in an ice machine however that is not likely the problem unless the food itself is inhibiting air flow. Most ice machine manufacturers recommend against storing any food in an ice machine. If there is a freezer component in you model the check to see if the evaporator coils are frosting up and the frost is blocking airflow causing the ice storage chamber to get warm. High humidity can cause frosting. Leaving a door to the ice maker open too long can cause frosting. A low refrigerant charge can do this although it seems logically like it should not. With a very slightly low charge one end of the evaporator gets super cold and the other end is not cold enough. Frosts starts collecting on the super cold end and accumulates across the evaporator coil to the other end eventually blocking all air flow. With too much humidity from open doors frost accumulates over the entire evaporator evenly but still blocks. You shut the unit down. It thaws out and works OK on restart until frost again builds up. If its not a frosting problem but it just stops making ice then the ice may not be releasing. Check the water supply and change any filters to insure good water flow. A good water supply is required for proper release and harvest of the ice in many ice machines. If the ice doesn't release it takes a shut down and thaw to clear the suspended ice out. Check for these things and write back if you need further assistance and can provide me with more details.

check your defrost timer

ok if this fridge uses a defrost timer, it's probably stuck on defrost or the defrost thermostat is faulty also check the number on your thermostat it its on a low number the fridge won't cool properly also a refrigerant leak could be suspected.

Might try unplugging for a few hours and then plug it back in. There is a possibility that it slugged the compressor and there is a restriction in the line. Sometimes when the compressor fails to stop running in cold air the liquid gets back to the compressor. It can cause a bit of gunk to be picked up out of the oil and carried to the expansion line and plug up the line. Maybe turning it off will let the plug fall free and not replug the line. Worth a try anyway.....