Hi alanah 00..
Yes there are a few things you can do to fix the problem yourself.
1...Do a restore to an earlier time, when the computer was working properly...
You will turn on the computer and keep tapping F8 and it will take you into the SAFE MODE.
After you are in the SAFE MODE you will go to "Start">All Programs>Accessories>System Tools>Restore. Click on Restore and restore your computer to operate at a time before you got the virus.
2...Turn on the computer, while tapping F8, this will take you into the SAFE MODE.
When you in the SAFE MODE then you can run some antivirus to rid yourself of the virus on your computer.
3...While you are in the SAFE MODE ...Go to http://www.microsoft.com/security/scanner/en-gb/default.aspx
and download and do a COMPLETE scan of your computer, this will take several hours depending on how big your hard drive is. They also offer a free virus removal service from Microsoft after the scan and cleaning if the cleaning was not sucessfull thru a chat window and they can take over your computer (if you ok it) and remove the virus for you....EXCELLENT SERVICE
4...Also while you are in the SAFE MODE and after the Microsoft scan...
Go to: http://www.superantispyware.com/download.html
download this free virus/trojan/removal tool and install and run it also.
After you do this then you should have the virus removed from your computer.
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