Question about Logitech QuickCam Communicate STX Personal Web Camera

1 Answer

No Sound Hi my name is Shane and I purchased a set of behind the head headphones, by Logitech. When I plugged them into my Gateway laptop, I had no sound. I am not computer savvy and I need help with this situation. I would appreciate any advice you could give me. Thank you.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Expert
  • 8,637 Answers
Re: No Sound

Is the headphone plug in the GREEN jack on your sound card?
Then go to the Control Panel and click on SOUNDS and then AUDIO. Make sure that your HEADPHONE is selected. Then click OK and it should work.
Hope this helps. Bud

Posted on Feb 10, 2009

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Logitech speakers Z506 no sound after unplugging headphones

all i know is try to powercycle if that doesnt work plug headphones in and take back out it kight just work

Feb 18, 2013 | Logitech Z506 Surround Sound Speakers

1 Answer

Can't get the headphone sound working from the laptop

The Laptop has 3 Ports on the side- Pink,Green,Black
Pink Port is LineIn for an external device player jack

Green Port is LineIn for the Microphone jack
Black Port is LineOut for Headset or External Speakers jack

Plug the Green jack on Headphone - into the Black Port on the laptop.
b) Go to Control Panel and open - RealTek HD Audio manager
On the top of Page are 3 Icons -

One Icon is labelled Speakers One is for Digital optics, one is for Mic,
The Speakers Icon is misleading as it is also for Headphones (LineOut)

Select Speaker Icon and make it Default. Also tick Full Range - Front LR
Ignore the 4 vertical Analog Icons on the right side.

You should now have Headphone sound if your volume is not Muted.

click start control panel on the left select hardware and sound then select manage audio devices then recording you should see a microphone right click select enable windows 7

click start control panel on the left select hardware and sound then select manage audio devices then recording you should see a microphone right click select configure speech recognition then

you will see earphones with a speaker among a list set up a microphone headset with microphone then next and next again you should see your earphones with microphone being configured

click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it or select audio from the microphone drop down list

make sure you have the right one selected and in the volume box make sure the microphone box has a tick in it or

select the voice tab

make sure that you have the right media selected also

select volume make sure the box for microphone has a tick in it

or you might have to depending on your operating system
Click start Control Pannel
click on Hardware and Sound

click on Sound
then you devices should come up ; speakers, Digital Audio, and headphones

plug your headphones in
then select headphones

at the bottom it will say set as default
select that!!

then when you disconnect your headphones it automatically switches to the speakers and when you plug them back in it automatically will switch to headphones

Hope this helps.

Dec 01, 2012 | Samsung Silver 13.3" Ultrabook...

1 Answer

Why do I need a hedset?

If you are comfortable with the sound from your regular speakers, you do not need a headphone. If you would like to keep your communication private, say while you chat in Yahoo messenger or skype or any such, it is an option to have a headphone. Just a question of privacy. Not a necessity.

May 12, 2010 | Logitech QuickCam Communicate STX Personal...

1 Answer

Logiteck: I have no sound & the picture freezes. Why? My PC will say ( The network appears to be slo which may affect the audio) If this is the problem -what.s the remedy- Name :Logitech QuickCam...


Please reinstall the camera drivers from the disc provided to you when you purchased this webcam.The problem will be solved.

If you do not have the camera drivers,let me know i'll give you a download link.

Thank you

Sep 12, 2009 | Logitech QuickCam Communicate Deluxe...

3 Answers

I have a Logitech Pro 9000. After installation, I found that my head phone set that I am using for SKYPE calls was disabled and the Pro 9000 microphone is enabled. There is an echo problem when I speak on...

I have version of Skype. Don't know whether this works on versions below that. If in doubt update your version of Skype, the current version is 4.1, click here to download it if needed.

Within Skype, click Tools, Options

Click on Audio Setting, in the General Tab. Now under the microphone section, click on the down arrow and select your other device and then click 'Save'.

If the other device is not present it may need to be re-installed, Nik.

If this helps click YES below.

Jun 30, 2009 | Logitech QuickCam Pro 9000 Web Cam

1 Answer

Logitech system where do you plug in the earphones there are sides on goes in the speaker where does the other go

Plug the headphones in where the speakers are plugged in. You use either the Headphones or the speakers. Plug the headphones into the green jack and if it has a mike, plug the pink mike jack into the the pink jack.
Hope this helps. Bud

Apr 27, 2009 | Logitech QuickCam® Chat Web Cam

1 Answer

Logitech QuickCam Communicate STX web cam


open up this page and start the remote support session so we can figure it ou ttogether

if you have any problems with the page use the manually download software link on the page

Dec 30, 2008 | Logitech QuickCam Communicate STX Personal...

1 Answer

The sound on my logitec camera it breaks up

That is because you probably have the speakers turned up. Try turning them down. Its caused by feedback from the speakers. Its better to used the headphones.
Hope this helps to better understand the problem. Bud

Dec 06, 2008 | Logitech QuickCam Communicate STX Personal...

1 Answer

My logitech webcam chat has no sond!!!!!!!!!! before when i recorded videos i had sound played when i recorded, and my mic works i tried it on another program and it works.

The information in this article applies to the following 3rd party software
MSN Messenger 6.x
MSN Messenger 7.x
Window Live Messenger 8.5

The information in this article applies the following platforms
Windows 98
Windows ME
Windows 2000
Windows XP
Windows Vista
Note: The information in this article is not product specific. For details regarding camera driver and operating system support please see article 3428
Step 1: Getting Started
Before we begin setting up the sound in MSN or Windows Live Messenger, ensure the following is complete:
  • Connect your camera and verify that it is working properly
  • If using headphones, verify that your device is connected and functioning
  • If using speakers, verify that they are functioning properly
  • If using a headset, verify that both the headphone and microphone are connected and working properly.

Step 2: Executing the audio and video setup procedure within the messenger application
This procedure will allow you to assign an audio input and audio output device, as well as assigning the video device of your choice to work with the messenger application. The following example uses Windows Live Messenger 8.5 however, the same procedure can be used for earlier versions of MSN Messenger 6.x and above. MSN Messenger users please skip directly to step 4 below.
Note to Windows Live Messenger users: There are multiple ways to execute the following steps depending on being signed in vs signed out of the messenger application, and which version of Windows Live Messenger is being used. To avoid confusion, please execute the following steps while signed out. We also recommend updating to the latest version of Windows Live Messenger.
1. Sign out of your account.
2. Launch the messenger application (make sure you are not signed in to your account).
3. Locate and click the "Help" drop down button towards the top right corner and select "Show the menu bar"
16480.gif 4. Now click the "Tools" option in the menu bar and select the “Audio and Video Setup” option.

5. Click “Next to begin the setup process.

6. In the “Speaker Setup” window, select the output device you would like to use with the messenger application. This step is specific to speakers or headphones. If your speakers or headphones are USB devices and connected to your computer, select the device by using the drop down menu provided. If your speakers or headphones are connected to your soundcard, the device listed will be the make or model of your soundcard device.
You can also set the desired volume level and click “Play Sound” for an audio sample. Click "Next" once you are comfortable with the your selected options.

7. In the “Microphone Setup” window, select your desired input device from the drop down menu provided.
3172_msnad04.jpg This selection will be specific to a microphone connected to your computer. If your Logitech video camera has a built-in microphone, this option will be presented as “Logitech Mic” with your camera model name in parentheses as shown above.
If you have an external USB microphone or headset device connected to your computer that hosts a microphone, select the devices name or model number in the drop down menu. If your external microphone or headset is connected to your soundcard, the device listed will be the make or model of your soundcard device. Once your device is selected, adjust the microphone volume level to your preference and click next.
Note: The microphone volume level may need to be tested in order to find a comfortable volume level. As a starting point, try setting the level midway and adjust when necessary by re-executing this procedure.

8. In the “Webcam Setup” window, select the video device you would like to use with messenger application. Once selected, you should see a display sample in the window provided. You can also click the “Options” button to make camera specific adjustments. Once completed, click the “Finish” button to apply your changes.

Once you have completed this process, the messenger application should now be configured to the correct audio input (microphone), audio output (speakers or headphones), and video device (webcam) to use when engaging in an audio and or video conversation.

his article covers how to configure a Logitech camera's audio and video settings to work with Skype 3.6 or above. trnsp.gif Answer This article applies to the following cameras:
All Logitech USB Webcams
This article applies to the following platforms:
Windows Vista
Windows XP
This article applies to the following 3rd party application:
Skype™ 3.6 or above

To set up Skype for video please be sure that your Logitech webcam is connected and working. This can be verifed by launching your QuickCam software and checking for a video stream withinin the QuickCapture video window. Once the webcam functionality is verified, please close the QuickCam application and follow the steps below.
  1. Launch Skype™ and click on "Tools" as shown in the figure below
    Fig 1

  2. When you click on "Tools" you will see a drop down list
    Fig 2

  3. Click on "Options" at the bottom of the drop-down list
    Fig 3

  4. A new screen appears. Click on the left side of the pane under "Video Settings"
    Fig 4

  5. Under the "Select webcam" drop down, please choose your Logitech camera, then click the "Save" button.
    Fig 5

  6. Click on "Tools" as shown in Fig 6 to get your Logitech Audio setup.
    Fig 6

  7. When you click on "Tools" you will see a drop down list
    Fig 7

  8. At the very bottom of the drop down list, please click on "Options"
    Fig 8

  9. When you click on "Options" you will see a new screen
    Fig 9

  10. On this new screen click on the left side of the pane under "Audio Settings"
    Fig 10

  11. You will now have the option to select your Logitech camera's Microphone as your main Audio source. Under the "Microphone" drop down, select the Logitech Microphone, and click "Save"
    Fig 11

  12. You should now be ready to use your Logitech webcam and microphone in a Skype video call.

Aug 11, 2008 | Logitech Quickcam Chat Webcam

Not finding what you are looking for?
Logitech QuickCam Communicate STX Personal Web Camera Logo

Related Topics:

25 people viewed this question

Ask a Question

Usually answered in minutes!

Top Logitech Webcams Experts


Level 2 Expert

180 Answers

WTF Chuck.....
WTF Chuck.....

Level 3 Expert

378 Answers

Pieter Vleeshouwers

Level 3 Expert

1333 Answers

Are you a Logitech Webcam Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides