Question about Fellowes DM8C Cross-Cut Shredder

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I have a DM8C that only runs for a couple of seconds at a time and then it stops. Toggle the switch back and forth and it feeds a little at a time until the page is completely shredded. It works okay in reverse. Help!

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Common solution is to clean upper and lower sensors with cotton swab. If it still jams, then you will have to remove the top carefully and clean all paper shreds out of the housing. The paper shreds are most likely packed in the housing shroud and jamming or overloading the motor.

I’m happy to help further over the phone at https://www.6ya.com/expert/jayw_0e86fb055a7b73de

Posted on Jun 22, 2009

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Posted on Jan 02, 2017

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If you look into the slot you feed the paper into, you should see a two little bumps that are facing each other in the center of the slot. These are the sensors that tell the unit to turn on/off. You can try cleaning them with a paper towel or long q-tip. If this does not fix it, then the sensors will have to be replaced. Most Fellowes machines have a 3-year warranty, you can call Fellowes at 1-800-955-0959 to see if yours is under warranty.

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This clearly indicates that problem is with the rollers in the paper feed tray..to clear the obstruction-fold a sheet of paper 3-4 times lenghtwise to make it thick..insert this into the paper feed tray,behind the rollers-move it left right a couple of times....repeat this a couple of times-if no go...call tech support..printer would be replaced if in warranty...good luck

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