Question about Acer Aspire One PC Notebook

2 Answers

How do I access the eRecovery management on the other partition?

Here is what happened.. Sort version.. I reformatted my c partition with an xp home sp1 disc because I couldn't log into xp. So now, of course, my acer thinks it is a dell and, of course, there is no option to get to the eRecovery management. Is there any way to get to the PQSERVICE partition to run the "oh ****" button? I just want to get back to square one and I hope I haven't gone too far with reformatting the c partition. I didn't touch the other one with the acer stuff on it.

alt-F10 doesn't work.. probably because I formatted..

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  • 9 more comments 
  • the7backfire Jun 21, 2009

    its an acer aoa150. the 8.9" 1 gig and 120 gig hdd. the problem was a bad stick of ram, so i put the old one back in. i didnt realize that until AFTER i had reformatted. but the drive D is still there, i reformatted on C... it just isn't showing up in my computer and i need to access it to do the recovery manager (i guesss i do anyway) because i still have no wireless/webcam/etc.. i guesss no model specific drivers and stuff. furthermore, i'm not even certain what to look for if i were to be able to access that drive.. is there some autorun file or something i need?? thanks in advance, you folks are great!!

  • the7backfire Jun 21, 2009

    wait.. hold on.. that was like 50 words and two punctuation marks. i'm confused. i think part of it is that i have no idea what an fdisk is, nor what it means to "format in 16 bit".. if fdisk means floppy, then i have no way of using that, and i assume there will be a prompt for the later. i REALLY appreciate you helping me on this, it certainly sounds like you know what you are doing.. i just dont. can you be a little more specific? Thanks again!!

  • the7backfire Jun 21, 2009

    ok so here's the deal.. i was actually able to open up the D drive (copied partedit32 over from external hdd) in my computer, starting windows normally. so i guess i have access to this entire partition, now i just need to know what to look for. i haven't clicked on anything yet, but i have a bunch of folders (autorun, D2D, factory, FMTNTFS, and Minint) and a bunch of files (backup.nap, acerbp.p2, boot, d2d32, d2d32.exe_3.4.3.12, d2d32.exe_3.4.3.14, d2d32_old, fatboot, FmtFAT32, FMTNTFS, FormatDisk.dll, imagefile.dll, int15, it41.dll, ItWin, MBR, MBRwrWin, model, NAPP, napp2p_cmd1, napp2p_create, napp4, ntdetect, ntldr, obr3, obr3.acr, p1, partition.all, rcd, readfile.dll, RestoreFAT32, rtmbr, scd, swcd, and unicode).
    in the autorun folder in a file called "autorun" and is 404mb.. i really wanna click that :o)


  • the7backfire Jun 22, 2009

    tried the autorun thing.. no go. it acted like it was doing something for a minute, but no changes, no screen flash, no reboot... any ideas from those files listed? would you like to know what is in any of the folders i listed?

  • the7backfire Jun 22, 2009

    alex, i tried alt+F10 and just F10, neither worked. as i said above, i have reformatted with a dell xp home sp1 disk, so maybe that is why the shortcuts dont work. what i need now is the file i need to run/open to go through the process of rebuilding that you are talking about (i have access to the PQSERVICE partition that is supposed to be hidden). there is a list of files and a list of folders about 3 paragraphs down from the top, these are what shows when i open up the pqservice (d:) partition/drive. if you need to know the files contained in any of the folders listed, please let me know. thanks in advance!

  • the7backfire Jun 22, 2009

    avid, yes i got it to boot using the dell xp home sp1disk i have through an external hdd. i used partedit32 to gain access to the PQSERVICE (D:) partition that was hidden, the one that has all the recovery stuff on there and found a file called D2D32 that looks like it will reformat C: and leave D: alone. the message it gives me is something like "reformatting C: will erase all 144.6GB of data, are you sure you want to continue?" and i have a 160GB hard drive, so I imagine it will leave the D: partition alone.... should i click it??

  • the7backfire Jun 22, 2009

    avid, i clicked it.. it said "Partition fail to be formatted" then
    "press ok to restart windows" so i hit ok and it didn't restart. so i
    restarted anyway and it didn't do anything. i tried it with D2D both
    enabled and disabled (in bois), both times it failed to reformat. wrong file maybe? any ideas?

  • the7backfire Jun 22, 2009

    avid, i loaded xp from the disk i have and chose to repair. it pulled up the black screen asking me which partition/drive i wanted to repair and it gave me two options (of course). 1 was D: and now named "Minint" where it used to be named "PQSERVICE" and was not assigned a letter like "D:", but rather just a hyphen...(i'm sure this is because i used the partedit32 program to make it unhidden) and 2 was titled "C: Windows" or something like that.. so i chose "1" and it didn't do anything.. so i just restarted normally. any other ideas? i don't want to mess that drive up..

  • the7backfire Jun 22, 2009

    oh, and the PQSERVICE (D:) partition is hidden to recovery if i use partedit32 to change the type back to 12. i used these instructions to do that:http://ezinearticles.com/?Access-To-The-...

  • the7backfire Jun 23, 2009

    alex, really?? all that?? i have xp home running on the laptop, its just that it is a Dell copy, so there is no direct access to the eRecovery manager on the PQSERVICE (D:) partition. all i'm looking for is what i have to do to RUN the eRecovery off of the D: partition since i now have access to those files (by way of partedit32). what you are talking about seems a bit extreme. it isn't dead, its just having a bit of an identity crisis.. :)

  • Ben Wabnick
    Ben Wabnick May 11, 2010

    Hopefully the partition with the acer info is still on there, intact and NOT corrupt thats the other thing we have to worry about. Whats the model of your acer laptop so I can lookup further information to try and find you the right software.

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2 Answers

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  • Master
  • 484 Answers

If you have NOT done anything to your D Drive, there is still hope. Power off
Power On
Soon as it beeps once, press F10 which should bring you to the recovery menu. Your Acer's manual should tell you in the back, under troubleshooting, which one does it.
Once you have the Recovery Menu, choose the option to rebuild. You are looking for the destructive rebuild of your laptop.
You will lose all data you have put on the laptop already, but the good news is that this should rebuild your laptop completely.
Simply follow all instructions you are given when you do this, and within an hour or so, you will have your laptop back, in the same condition as it was when you took it out of the box, brand new.
Once you have done this, figure out how to do a back up, and buy a bunch of DVD-RW disks, so you can do regular backups of your laptop.
Good luck.

Posted on Jun 22, 2009

  • 4 more comments 
  • Alex Howard
    Alex Howard Jun 22, 2009

    If you can locate a DOS 6.2 or 6.22 set of 3 diskettes, and if you have a floppy drive in this PC, then all is not lost. If you have access to a USB plug-in diskette drive, for the 1.44 MB floppy disk, and the DOS 6.2 or 6.22 disks are in that format, and you can plug it into the Desktop, then you can run FDisk from there. What it does is allow you to do a low level format, and basically wipe out whatever is on your C drive, while leaving the D drive alone.

    If you're willing to do this, then wipe out, as in low level format, the C drive,such that you can format the C drive in DOS 6.2 or 6.22 and from there, using an XP Pro CD or DVD, you can first, format the C drive into Windows XP Pro, using format of what you would use for XP Pro or Windows 2000. That will allow you to install XP Pro on C drive, which then allows you to start all over using Win XP Pro.

    If you can get that far, and you do have a Vista DVD with the Installation Key (25 characters and legal, of course), then you are on your way to getting your system back.

    If you can get XP Pro working, and XP Pro is acceptable to you, then from there, simply follow all the prompts for XP Pro and install XP Pro on your C drive and rebuild your computer from there and be happy that you have gotten that to work.

    However, if you want to go farther (further?) to Vista 32 bit, and you have the legal installation DVD and Install Keys, then go for it.

    Personally, I would be happy to get XP Pro and the first two service packs working smoothly and without problems first. Give that a week of working well first. Then, having proven to yourself that it does work right, you can start thinking about going on to install Vista 32 bit from there.

    Were It me, there would be one of two separate methods I would choose. First, I would get XP Pro SP2 (not SP3) working smoothly, and working without problems. Then, once I have that happening right, I would then go on to installing Vista 32 bit and again, do that for one week to ensure you have it working smoothly and properly, before going on to bringing it up to Vista 32 bit smoothly.

    Does that make sense to you?

    I sure hope so, as it can be very complicated a process, and can get a person very screwed up, trying to do it all in one fell swoop.

    Got it?

    If so, do it slwly, and double-check every step of the way, to ensure you have it right and understand it right.

    Best of luck to you. If at any step of the way you have a question, do not hesitate to ask us here for help. We will try to check regularly to see if you have questions for us.

  • Alex Howard
    Alex Howard Jun 24, 2009

    I really hate to say this, but if you used a disk, or DVD, or other media that made your PC's C drive think it is now a Dell, not an Acer, it may be too late to do anything other than get hold of an Acer recovery disk.

    Do you have any warranty time left on your Acer? If so, try to explain what happened - in as brief a way as possible - to he Acer technical support personnel.

    Then see if they will take pity on you and your situation - again, so long as you're still in warranty - telling them that you used the wrong recovery DVD. You grabbed one, thought it was the Acer disk, and ended up with a Dell disk, and now, you're where you are.

    They may actually try to help you.

    Also, go to the Acer tech support site, find the manual for this model of Acer, and see what it says about doing what you have done.

    Otherwise, you may have toasted your system.

    But that being said, you can go from there to a general, Microsoft XP DVD - so long as you have the Installation KEY - and reformat from scratch on C, then install XP from there and work as if you have a generic XP Pro system, and are just going to rebuild the system for yourself.

    Best of luck, Let us know how it goes, and see if we can help along the way,

    -a.

  • Alex Howard
    Alex Howard Jun 24, 2009

    Look for this:

    A series of folders, in which you will find one folder named SETUP. In that one, you will find, possibly, an app called OSE.EXE and if you execute it, you might be able to start the recovery going.

    T'aint easy to find or get to and, if you do, it ain't for the faint of heart. I've been (pardon the expression, as I'm an old beta tester of windows since 1991) 'dicking around' with Windows and ways to beat it, for 18 years or so, and the first couple of years scared the living excrement out of me every time I messed with the registry or doing this kind of thing, until I learned that I was simply going farther than the Microsoft developers were going, and pissing off the heads of their developer teams, for finding answers they couldn't find on their own.

    Be brave, have fun, and kick ***!

    -a.

  • Alex Howard
    Alex Howard Jun 24, 2009

    Maybe at some point you might sign up with LogMeIn.com and when you do, contact me through this site. From there, I can look into your computer and see exactly what you're talking about.



    If you think my suggestions are too extreme, then they may indeed be. But I'm trying to respond to your descriptions of the problems and, from that, I get you have toasted your drive.



    Get on LogMeIn and we'll look at it together, and make nice to it, and get you running again.



    Regards,

    -a,

  • Alex Howard
    Alex Howard Jun 25, 2009

    I must admit that I am fast approaching the point where I will say that I haven't the slightest idea how to get you where you want to go, exclusive of the Dell situation.

    Going into Vista as an OEM Vista installer we can do. But getting you there as an Acer PC owner, after having put Dell on it, is somehow beyond me. And I have done a load of strange things in my days.

    -a.

  • Alex Howard
    Alex Howard Jun 26, 2009

    If you have an XP Pro CD or DVD, and your C drive is still in the process of thinking it is a Dell, you can use the XP Pro CD to boot your system, and from there, you can use the same XP Pro CD to format your C drive into XP Pro. Once you have built your C drive into thinking and being an XP Pro drive, then you can continue to the next steps, which are basically to get your system thinking that it is a Vista computer, by going from where you are - having made it an XP Pro PC - into where you want it to be, an Other version of Windows, called Vista. But for that, you clearly need the Vista DVD and Install Key.



    So, so far you have gone from a DELL schizophrenic Drive, to a Windows XP Pro C Drive, to booting this time with the Vista DVD and then converting it to Vista. I would love to suggest using the Vista utility that allows you to convert, if you will, from XP Pro to Vista.

    You use Vista / System Tools / Easy Transfer Utility ... and then move things to Vista as you wish.



    But I suspect that you've gone farther than you need, as you no longer have anything left on the C Drive which needs to be brought over in the same format.



    Am I right? So there is no point in converting it to an Acer C Drive, if you don't have the Acer Installation Vista DVD.



    Also, at this point, I say stick with Avid. If you work with both of us, one, if not both, will give you the wrong advice at the worst possible time, and things will go South very fast.



    Good luck,

    -a.

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  • Master
  • 3,600 Answers

You should have a backup disk on drive D: let me know if you do and I wil tell you how to save, but if you formated D: your screwed.

Posted on Jun 21, 2009

  • 2 more comments 
  • Bruce Hathcock Jun 21, 2009

    download a 98 windows disk do a fdisk and format of drive c use the disk to acess the d drive and go to d drive and go to setup type in setup and leter rip it should fix it for you, format in 16 bit format. and it shold restore form d withthe drivers.

  • Bruce Hathcock Jun 22, 2009

    clcik it and see if it will go, and you can havae a cd that is a startup disk with all those progrms on it, it does not have to e a floppy.

  • Bruce Hathcock Jun 22, 2009

    Did you get your computer to boot up?

  • Bruce Hathcock Jun 22, 2009

    Ok so lets do this install the xp dish you have when it comes up to install choose repair when it asks for repair choose the d drive D: drive for the recovery this will stop the xp and run the D: driver recovery option after installing you should be fine, let me know if this works for you.

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SOURCE: I delete pqservice partition in

in Acer it's automactic partition MOST Acer's

Posted on Apr 17, 2011

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1 Answer

Erecovery password


erecovery password
Acer has a software named eRecovery. This software dedicated to their customers in order to get Windows OS recovery process a lot more easier and faster even a kid able to do it.


Acer created a hidden partition labeled PQSERVICE

You wouldn't able to see this partition in Windows explorer. If you want to see this partition existance, right-click My Computer -> Manage -> Disk Management


PQSERVICE partition contain an image of Windows OS (XP/Vista/Seven) and this partition will be load to recover anytime when your Windows OS crashed, unstable, or infected by virus.

By pressing ALT+F10 before entering Windows boot process, you will access Acer eRecovery menu and asked the location where the backup will restore (ussually C: Drive). After few simple clicks (as easy as click Next) you will have your Windows back as 'factory default' state (State when you bought your Acer machine)

But how if there are password required for eRecovery? The windows is crashed and unfortunately... you don't know the password?

Here are the tricks!


Try the default password 000000

Dec 22, 2011 | Acer Aspire One Netbook 8.9" Notebook

Tip

Acer ERecovery Service is Not Available


What is the ERecovery Service?
On Acer Computers there is a floating toolbar on the desktop called the Acer Empowering Technology program. Within this program there is the ERecovery Service that allows a user to create backup operating system disks, create a backup of the current system, and more. This is a very handy feature because in many cases the computer does not come with a set of backup disks.

The icon for the ERecovery service looks like this one:

erecoveryicon.jpg

If you dont see this icon on the Empowering Technology bar then the application is not installed and will not be available.

How to Open ERecovery Service

There are three ways to access the ERecovery Service.

  1. Press ALT-F10 when the computer is first turned on. If you see the Windows XP or Vista splash screen you've waited too long and will have to shut the computer down and try it again.
  2. Find the ERecovery Service icon on the Acer floating toolbar and click it.
  3. Click on Start, All Programs, Acer Empowering Technology, and click on the icon for Acer ERecovery Management.
Downgrading from Vista to XP - "ERecovery Service is Not Available"

On many Acer models, the computer is preinstalled with Windows Vista, but it comes with a set of Windows XP Professional disks that allow you to uninstall Vista and reinstall Windows XP. Unfortunately, the hidden partition (PQService) that enables the ERecovery feature remains with a Windows Vista image. So, after the reinstallation of Windows XP, the Erecovery service is not available and you'll see a screen similar to the one below when you try to access it from within Windows.







25f31d0.jpg


You can still access the ERecovery Service using the Alt-F10 trick when the computer first starting booting, but you'll be disappointed to see the Windows Vista OS instead of Windows XP . Dont proceed with the ERecovery at this point unless you want to restore the system back to Vista.




on Jun 25, 2010 | Computers & Internet

1 Answer

I want to reformat my acer 4720oz please send me bootable disk


The Acer Aspire 4720 Notebook has a hidden partition containing files to restore the system to its factory default. On powering up, press the Alt key and the F10 key together (at the same time) repeatedly and after a minute or so, Acer eRecovery Management should start up. Follow the on-screen directions to do a restore of the system to its factory default. The restoration process will reformat the partition that is the C: drive. After restore has completed, Acer eRecovery Management can be used to create a set of disks for a full back up of your system's factory default image.

Mar 18, 2011 | Acer Aspire 4720 Notebook

2 Answers

I have bought a used Acer aspire one netbook with preinstalled windows xp. I would like to have a "clean sleet" to start with. How do I do that


Hi,

In order to do this, you need to reformat your laptop. That means that you need the installer for your Operating System as well as your drivers. Secure this two installers and get back here if you need further information.

Thanks for using Fixya.

Feb 07, 2011 | Acer Aspire One Netbook 8.9" Notebook

1 Answer

Want to wipe my acer aspire one, do not have discs. my 'home' pc has xp. am selling acer, have not downloaded programs from home pc, but just 'sign in' to it via acer. use acer mainly for email and...


The Acer Aspire One has a hidden partition which allows restoring of the operating system partition to its factory default condition via Acer eRecovery Management. The restoration clears all user data and so in effect is a "wipe" of your aspire one. The simplest way to enter Acer eRecovery Management is to press the Alt and F10 keys together on power-up while the Acer logo is displayed then follow the on-screen instructions to do the recovery.

Jan 21, 2011 | Acer Aspire One Netbook 8.9" Notebook

2 Answers

In my Acer Aspire One, need eRecovery info..


yes but it will reformat everiting dont forget to backupyour data

Jun 22, 2009 | Acer Aspire One PC Notebook

1 Answer

Acer ''Install eRecovery Solution'' hangs.


I do not think this is going to work for you, because you have formatted the hard drive. The original idea was to pres the alt + F10 on start up to go into the recovery partition, but if you formated, the recovery partition is probably not there any more. Try it anyway.

http://websupport.acer.com.tw/et2_tw/upload/knowledge/50/erecovery%20faq%20-%20031606.pdf

If it does not work, you can load any retail version of your original software, then go to

http://www.acerpanam.com/synapse/forms/portal20.cfm?website=AcerPanAm.com&siteid=7117&areaid=2&formid=3394

to download/install all the necessary device drivers.

Good luck, and have a great computing day

Mar 20, 2009 | Acer Aspire 5100-3357 Notebook

3 Answers

Acer Aspire 5100 Stuck in eRecovery boot loop.


You are going to need a boot up partition manager likeon the Ultimate Boot CD (ultimatebootcd.com). Boot to it, go into the partition program, then set the active partition back. Thanks and please take a moment to rate as fixya.

Feb 23, 2009 | Acer Aspire 5100 Notebook

5 Answers

Acer 5520 restore failed 0xa000000e


I got it to work by deleting all the partitions on my drive (I first loaded xp, loaded system commander 9, and used that to delete all the partitions.)

Then while booting from the recovery cd, holding down alt-f10, the recovery dialog said it was partitioning the drive. (I didn't see this before, even if I partitioned the drive like it came from the factory.)

Then the rest of the recovery worked.

Feb 11, 2009 | Acer Aspire 5520-5908 Notebook

1 Answer

Acer eRecovery Problem


When you Formated the Dirve You Deleted The Hidden Recovery Partition

Oct 20, 2008 | Acer Aspire 4520-5582 Notebook

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