Question about Jenn-Air JSD2789GES Side by Side Refrigerator

2 Answers

The ice wheel not turning

The ice wheel "screw" doesn't turn when door switch is enabled. You can hear the door flap open, and a solenoid go off, but no ice comes out. This occurs with either "crushed" or "regular" ice settings. The ice maker is working, as there is a full bin of ice.

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  • Ian McClelland Jun 21, 2009

    Yes, AES and GES are the same model.

  • Ian McClelland Jun 22, 2009

    Tested with ice tray out. Solenoid in back goes off, control rod yoke assembly goes up, but the motor does not turn. After several seconds of activation, the motor turned about 5 degs. What's next?


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2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

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  • khusbhu2
    khusbhu2 Aug 10, 2012


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  • Jenn-Air Master
  • 4,654 Answers

If your model is the JSD2789GES let me know as I have the service manual 118 pages...Sea Breeze

Posted on Jun 21, 2009

  • 1 more comment 
  • John Tripp
    John Tripp Jun 21, 2009

    Here is my email appliancepartsse@yahoo.com

  • John Tripp
    John Tripp Jun 21, 2009

    The model number you have is what model number? Do you need help to fix your model. I can get you the manual to follow with me or you can tell me the what happens inside. The door flap opens with a solenoid and that tis normal. Behind the tray and auger is a motor and solenoid that controls the movement of the auger.



    The solenoid is energized only when the

    selector switch is in the cube position. This

    will pull back the actuated blades. To determine

    the free movement of the solenoid/

    yoke assembly, place the selector switch

    (slide selector models) in the cube position.

    On electronic models, push the cube selector

    pad. Open the freezer door. While pushing

    the dispenser actuator pad, push and

    hold the cabinet interlock switch in the

    closed position. Observe the control rod

    yoke for vertical movement.

    The auger motor and the solenoid/control

    rod yoke assembly are easily removed.

    If you need help you can let me know....Sea Breeze

  • John Tripp
    John Tripp Jun 22, 2009

    You need to pull the auger motor and check the resistance. It needs to show some resistance or it needs to be replaced.

    1 Disconnect the unit from the power

    source.

    2. Remove the ice/crusher bin assembly.

    3. Remove the retainer screw at the bottom

    left side of the ice/crusher bin shelf

    enclosure.

    4. Pull the shelf forward and disconnect the quick disconnect.

    5. Remove the assembly from the freezer

    and place on a flat work surface.

    6. To check the auger motor, attach an

    ohmmeter probe to the auger motor

    terminals. The meter should show resistance.

    If the meter does not show

    resistance, the motor should be replaced.

    7. To replace the motor, hold the auger

    motor armature and turn the yoke

    clockwise, releasing yoke from the motor

    shaft. Remove the yoke and

    washer.

    8. Remove the four mounting screws that

    fasten the motor enclosure. Remove

    the motor from the enclosure.

    9. Install the replacement part in reverse

    order of removal.

    10. To check the solenoid yoke assembly,

    attach an ohmmeter to the solenoid terminals.

    The meter should show resistance.

    If it does not show resistance,

    replace the solenoid yoke assembly.

    11. Remove the four screws that fasten the

    solenoid yoke assembly to the enclosure.

    Remove the assembly from the

    enclosure.

    12. Install the replacement part in reverse order of removal.

    Let me know what you find. Sea Breeze



    SITE=> http://servicepartstec.blogspot.com/

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