Question about Computers & Internet

3 Answers

Razer Mamba Problem

Long and stupid story short, I reset my computer while I was incorrectly installing the latest firmware because the computer froze. The mouse is now completely unresponsive. I've uninstalled all drivers and cleaned the registry, etc and in Safe Mode.I've tried to re-run the firmware updater (and do it correctly this time) but it does not detect the mouse.The Razer support site is useless. I cannot figure out how to make a ticket and when I click 'Contact Us', it takes me to the useless FAQ's Can someone help please!

Posted by on

×

Ad

3 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I had this same issue when the software hung. I thought my mouse was dead(no lights, no response when plugged in on my Vista machine). The way I solved it was to goto my XP machine(this may work in Vista 32bit too but I have 64bit and didn't wanna chance it) and install the firmware update software.

After installing the software, run it and get to the screen that tells you to hold down the pairing button when connecting the mouse. Then make SURE your mouse is turned OFF via the ON/OFF switch on the bottom, then HOLD the pairing button on the bottom of the mouse and connect the USB cable. When you do this, you should see a note that XP sees a bootloader and it will want to install a driver for it. Let XP install automatically. When it is done installing the driver, click next on the software screen and it should say it sees the mouse and the UPDATE button should be green. Click it and it will update. This should work, even if it looks like your mouse is dead(no lights when plugged in and not being recognized properly).

The key parts are make sure the mouse is OFF(vai the switch on the bottom) before starting and also make sure you hold the pairing button down when connecting the USB cable. If your system doesn't see a bootloader when you connect the mouse, the update won't work properly.

Posted on Jul 15, 2009

Ad
  • Level 1:

    An expert who has achieved level 1.

    Governor:

    An expert whose answer got voted for 20 times.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 14 Answers

Unfortunately a firmware update for Razer products is actually flashing the ROM on the mouse itself. So essentially you may have wiped all of the settings on the hardware itself and now it can't tell your PC "hello I'm a Razer Maba firmware version xxx...".

The only thing to try would be to try updating the firmware on a different PC. If you're lucky and it gets detected, upgrade the firmware and try load the drivers on your PC. If it's unresponsive on another PC, you'll have to contact Razer.

Posted on Jun 22, 2009

Ad
  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

Here is the solution

http://www.hardforums.com/showthread.php?p=1034397067

Posted on Oct 07, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...
Computers & Internet Logo

Related Topics:

10,141 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

kakima

Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...